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Business 319: Negotiations & Conflict Management

Course Summary

Take Business 319 to study the basics of negotiations and conflict management. The course's simple lessons and self-assessment quizzes can help you get a head start on your business degree studies, refresh your business knowledge, improve your work performance and more.
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10 chapters in Business 319: Negotiations & Conflict Management

Ch 1. Introduction to Negotiation & Conflict Management {{cp.topicAssetIdToProgress[404845].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Common Biases and Judgment Errors in Decision Making Score: {{cp.lessonAssetIdToProgress[8846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8846].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Defining Workplace Conflict: Types and Perspectives Score: {{cp.lessonAssetIdToProgress[9490].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9490].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Conflict Resolution: Managing Conflict in Organizations Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Alternative Forms of Dispute Resolution: Negotiation, Mediation & Arbitration Score: {{cp.lessonAssetIdToProgress[5631].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5631].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Seven Steps of Decision Making Score: {{cp.lessonAssetIdToProgress[14578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14578].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Ethical Decision Making Score: {{cp.lessonAssetIdToProgress[14575].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14575].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Is Interpersonal Conflict at Work? - Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[7436].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7436].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation Score: {{cp.lessonAssetIdToProgress[9492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9492].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What Is Conflict Management? - Definition, Styles & Strategies Score: {{cp.lessonAssetIdToProgress[8762].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8762].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Third Party Conflict Resolution: Strategies & Explanation Score: {{cp.lessonAssetIdToProgress[7509].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7509].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Mediation at Work: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[7555].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7555].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What Is Binding Arbitration? - Definition & Example Score: {{cp.lessonAssetIdToProgress[7872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7872].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Arbitration: Steps & Procedures Score: {{cp.lessonAssetIdToProgress[67475].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[67475].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Small Claims Court: Definition, Filing a Suit & Parameters Score: {{cp.lessonAssetIdToProgress[149977].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[149977].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Group vs. Individual Decision Making: When to Use Each Score: {{cp.lessonAssetIdToProgress[10178].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10178].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Techniques for Group Decision-Making in Business Score: {{cp.lessonAssetIdToProgress[10179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10179].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Using Logic & Reasoning to Make Business Decisions Score: {{cp.lessonAssetIdToProgress[65377].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65377].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Difference Between Problem Solving & Decision Making Score: {{cp.lessonAssetIdToProgress[404905].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[404905].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Problem Solving in Organizations: Skills, Steps & Strategies Score: {{cp.lessonAssetIdToProgress[7456].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7456].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Common Sense Approach to Team Problem Solving Score: {{cp.lessonAssetIdToProgress[58757].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58757].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Types of Problems & Problem Solving Strategies Score: {{cp.lessonAssetIdToProgress[1822].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1822].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Strengths and Weaknesses of Group Decision Making Score: {{cp.lessonAssetIdToProgress[10177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10177].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Negotiation Strategies in the Workplace Score: {{cp.lessonAssetIdToProgress[216845].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[216845].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Behavioral Influences on Decision Making Score: {{cp.lessonAssetIdToProgress[146943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146943].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What is Perception in Psychology? - Definition & Theory Score: {{cp.lessonAssetIdToProgress[6092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6092].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Factors that Influence Perception in the Workplace Score: {{cp.lessonAssetIdToProgress[10074].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10074].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is Bias? - Definition & Types Score: {{cp.lessonAssetIdToProgress[53936].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[53936].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cognitive Bias: Definition & Examples Score: {{cp.lessonAssetIdToProgress[4872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4872].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Perception, Bias & Interpreting Behavior Score: {{cp.lessonAssetIdToProgress[2127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2127].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Emotional Intelligence in the Workplace: Definition & Meaning Score: {{cp.lessonAssetIdToProgress[7097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7097].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Emotional Intelligence: Issues & Challenges Score: {{cp.lessonAssetIdToProgress[58448].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58448].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Endowment Effect: Definition & Example Score: {{cp.lessonAssetIdToProgress[252445].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[252445].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is the Communication Process? - Definition & Steps Score: {{cp.lessonAssetIdToProgress[14893].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14893].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Barriers to Effective Communication: Definition & Examples Score: {{cp.lessonAssetIdToProgress[7765].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7765].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Elements of Effective Communication in the Workplace Score: {{cp.lessonAssetIdToProgress[18910].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18910].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Non-Verbal Communication: Examples, Types & Definition Score: {{cp.lessonAssetIdToProgress[4950].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4950].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Analyze Non-Verbal Communication Score: {{cp.lessonAssetIdToProgress[78143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78143].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Effective Listening: Definition & Obstacles Score: {{cp.lessonAssetIdToProgress[18436].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18436].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What Is Active Listening? - Techniques, Definition & Examples Score: {{cp.lessonAssetIdToProgress[5354].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5354].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Assertive Communication Skills: Definition & Behaviors Score: {{cp.lessonAssetIdToProgress[16552].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16552].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Comparing Verbal Aggressiveness & Argumentativeness Score: {{cp.lessonAssetIdToProgress[54248].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54248].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Male and Female Communication: Styles, Patterns & Differences Score: {{cp.lessonAssetIdToProgress[17492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17492].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - The Role of Culture & Gender in Listening Score: {{cp.lessonAssetIdToProgress[54226].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54226].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Types of Persuasion Techniques: How to Influence People Score: {{cp.lessonAssetIdToProgress[6979].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6979].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Persuasive Communication: Theories, Skills & Techniques Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Theory of Cognitive Dissonance in Psychology Score: {{cp.lessonAssetIdToProgress[20165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20165].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Persuasive Strategies in Business Communication Score: {{cp.lessonAssetIdToProgress[20079].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20079].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How Emotion Influences Attitudes and Persuasion Score: {{cp.lessonAssetIdToProgress[6978].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6978].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Attitudes Score: {{cp.lessonAssetIdToProgress[87].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[87].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Attitude Inoculation: Definition, Explanation & Examples Score: {{cp.lessonAssetIdToProgress[6981].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6981].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Trompenaars' Cultural Dimensions Model in Negotiation Score: {{cp.lessonAssetIdToProgress[404935].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[404935].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hofstede's Cultural Dimensions Theory Score: {{cp.lessonAssetIdToProgress[2168].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2168].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Collectivism: Definition & Examples Score: {{cp.lessonAssetIdToProgress[64742].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64742].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Cultural Perceptions of Power in Organizations: Low and High Power Distance Score: {{cp.lessonAssetIdToProgress[10079].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10079].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Hofstede's Uncertainty Avoidance Index: Definition & Example Cultures Score: {{cp.lessonAssetIdToProgress[8519].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8519].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Long-Term Orientation vs. Short-Term Orientation: Hofstede's Definition & Concept Score: {{cp.lessonAssetIdToProgress[8496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8496].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Cultural Differences in Negotiations and Conflicts Score: {{cp.lessonAssetIdToProgress[10300].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10300].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Communication in Global Business & Marketing Score: {{cp.lessonAssetIdToProgress[81774].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[81774].bestScoreQuestions}}  Take Quiz Optional

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