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CM Leading & Controlling Exam Study Guide - Certified Manager

Course Summary

Use this study guide to prepare for the Certified Manager Leading and Controlling certification exam. Lessons in this course explore exam concepts, while quizzes test your knowledge of these concepts before the day of the test.
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17 Chapters in CM Leading & Controlling Exam Study Guide - Certified Manager

17 chapters in CM Leading & Controlling Exam Study Guide - Certified Manager

Ch 1. Workplace Leadership {{cp.topicAssetIdToProgress[146625].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Leadership: Leaders & Their Role in Organizations Score: {{cp.lessonAssetIdToProgress[2088].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2088].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Leading as a Function of Management Score: {{cp.lessonAssetIdToProgress[2090].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2090].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Leadership Orientation: Task-Oriented & People-Oriented Score: {{cp.lessonAssetIdToProgress[2091].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2091].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Servant Leader Score: {{cp.lessonAssetIdToProgress[2094].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2094].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Differences in Leadership Styles Across Cultures Score: {{cp.lessonAssetIdToProgress[146626].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146626].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Personal Power: Definition & Types Score: {{cp.lessonAssetIdToProgress[7431].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7431].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Empowerment in Management: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[6933].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6933].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Trait Theories vs. Behavioral Theories of Leadership Score: {{cp.lessonAssetIdToProgress[10198].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10198].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Contingency Theory: Definition & Significance to Organizational Behavior Score: {{cp.lessonAssetIdToProgress[146627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146627].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Contingency Theory: Definition and Significance to Organizational Behavior Score: {{cp.lessonAssetIdToProgress[9743].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9743].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Fiedler's Contingency Theory & a Leader's Situational Control Score: {{cp.lessonAssetIdToProgress[2104].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2104].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - The Path-Goal Theory and Leadership Styles Score: {{cp.lessonAssetIdToProgress[2106].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2106].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Leader Substitutes Model: Definition & Example Score: {{cp.lessonAssetIdToProgress[146628].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146628].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - The Transformational Leader Score: {{cp.lessonAssetIdToProgress[2092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2092].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Gender and Leadership Styles: Stereotypes & Differences Score: {{cp.lessonAssetIdToProgress[146629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146629].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Motivation Theory: Needs-Based & Behavior-Based Score: {{cp.lessonAssetIdToProgress[2109].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2109].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Vroom's Expectancy Theory of Employee Motivation Score: {{cp.lessonAssetIdToProgress[2115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2115].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Maslow's Hierarchy of Needs: Definition, Theory & Pyramid Score: {{cp.lessonAssetIdToProgress[64].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Alderfer's ERG Theory & Employee Motivation in the Workplace Score: {{cp.lessonAssetIdToProgress[2112].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2112].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Herzberg's Two-Factor Theory: Hygiene Factors & Motivation Score: {{cp.lessonAssetIdToProgress[2111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2111].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Acquired Needs Theory: Need for Achievement, Power & Affiliation Score: {{cp.lessonAssetIdToProgress[2113].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2113].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Equity Theory of Motivation: Reward & Effort Score: {{cp.lessonAssetIdToProgress[2114].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2114].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Locke's Goal-Setting Theory: Using Goals to Advance Motivation Score: {{cp.lessonAssetIdToProgress[2117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2117].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Thorndike's Reinforcement Theory: Using Consequences to Motivate Employees Score: {{cp.lessonAssetIdToProgress[2116].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2116].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Schedules of Reinforcement in Psychology: Continous & Partial Score: {{cp.lessonAssetIdToProgress[36].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[36].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Reward Systems & Employee Behavior: Intrinsic & Extrinsic Rewards Score: {{cp.lessonAssetIdToProgress[2118].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2118].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Organizational Behavior Modification: Definition & Example Score: {{cp.lessonAssetIdToProgress[146631].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146631].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - The Pygmalion Effect: Influencing Employee Behavior Score: {{cp.lessonAssetIdToProgress[2110].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2110].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - Albert Bandura: Social-Cognitive Theory and Vicarious Learning Score: {{cp.lessonAssetIdToProgress[1850].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1850].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Incentive Compensation Plans: Merit Pay, Piece Rates, Commissions, Bonuses & Skills-Based Score: {{cp.lessonAssetIdToProgress[18752].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18752].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - How Internal and External Factors Drive Organizational Change Score: {{cp.lessonAssetIdToProgress[2467].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2467].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Kurt Lewin's Force-Field Analysis Change Model Score: {{cp.lessonAssetIdToProgress[2067].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2067].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing Score: {{cp.lessonAssetIdToProgress[2066].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2066].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Employee Behavior & Attitudes During Organizational Change Score: {{cp.lessonAssetIdToProgress[10295].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10295].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Types of Internal Organizational Change: Structural, Strategic, People, and Process Score: {{cp.lessonAssetIdToProgress[2064].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2064].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Managerial Challenges Caused by Organizational Change Score: {{cp.lessonAssetIdToProgress[2468].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2468].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Planned Change Process Score: {{cp.lessonAssetIdToProgress[2065].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2065].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Organizational Culture and Change Score: {{cp.lessonAssetIdToProgress[2070].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2070].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Top-Down & Bottom-Up Approaches to Implementing Change Score: {{cp.lessonAssetIdToProgress[146633].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146633].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - What Is Organizational Development? - Executing Organizational Change Score: {{cp.lessonAssetIdToProgress[10294].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10294].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What Is Sensitivity Training for Managers? - Exercises & Importance in the Workplace Score: {{cp.lessonAssetIdToProgress[7875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7875].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - How Companies Become Learning Organizations Score: {{cp.lessonAssetIdToProgress[2069].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2069].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Defining Workplace Conflict: Types and Perspectives Score: {{cp.lessonAssetIdToProgress[9490].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9490].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation Score: {{cp.lessonAssetIdToProgress[9492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9492].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What is the Conflict Process? - Definition and Stages Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Conflict Resolution: Managing Conflict in Organizations Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What is Negotiation? - The Five Steps of the Negotiation Process Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Legitimate and Illegitimate Political Behavior in Organizations Score: {{cp.lessonAssetIdToProgress[10188].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10188].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Differences Between Power, Leadership, Authority & Influence Score: {{cp.lessonAssetIdToProgress[10184].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10184].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Positional Power: Legitimate, Coercive & Reward Power Score: {{cp.lessonAssetIdToProgress[2102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2102].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Personal Power: Referent and Expert Power Score: {{cp.lessonAssetIdToProgress[2463].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2463].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Kanter and Korda: The Symbols of Power Score: {{cp.lessonAssetIdToProgress[10185].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10185].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Dependency as a Source of Power Score: {{cp.lessonAssetIdToProgress[10186].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10186].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Seven Influence Tactics Used in Organizational Behavior Score: {{cp.lessonAssetIdToProgress[10187].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10187].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Political Strategies for Gaining & Maintaining Power Score: {{cp.lessonAssetIdToProgress[146636].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146636].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Political Strategies for Exercising Power Score: {{cp.lessonAssetIdToProgress[146637].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146637].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Behaviors That Undermine Trust at Work Score: {{cp.lessonAssetIdToProgress[57062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57062].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is White Collar Crime? - Definition, Statistics & Examples Score: {{cp.lessonAssetIdToProgress[13281].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13281].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Sexual Harassment and the Hostile Work Environment Score: {{cp.lessonAssetIdToProgress[14591].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14591].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Emotional & Professional Effects of Sexual Harassment Score: {{cp.lessonAssetIdToProgress[48953].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48953].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Creating & Maintaining a Respectful Workplace Score: {{cp.lessonAssetIdToProgress[48967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48967].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Organizational Steps to Eradicate Sexual Harassment Score: {{cp.lessonAssetIdToProgress[146642].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146642].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Aggressive Behavior: Definition, Types & Signs Score: {{cp.lessonAssetIdToProgress[9092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9092].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Workplace Violence: Trends and Impact on Human Resources Score: {{cp.lessonAssetIdToProgress[20151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20151].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Bullying in the Workplace Score: {{cp.lessonAssetIdToProgress[146643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146643].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Workplace Incivility: Definition & Overview Score: {{cp.lessonAssetIdToProgress[10782].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10782].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Substance Use, Abuse, and Dependence: Definition and Causes of Substance Disorders Score: {{cp.lessonAssetIdToProgress[10431].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10431].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Alcoholism in the Workplace Score: {{cp.lessonAssetIdToProgress[32245].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[32245].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Cyberslacking: Definition & Impact on Workplace Productivity Score: {{cp.lessonAssetIdToProgress[146644].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146644].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - Zero-Tolerance Policy in the Workplace: Definition & Examples Score: {{cp.lessonAssetIdToProgress[11535].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11535].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Employee Discipline in the Workplace: Procedures & Principle Score: {{cp.lessonAssetIdToProgress[4970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4970].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What is Time Management? - Definition, Examples & Studies Score: {{cp.lessonAssetIdToProgress[6126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6126].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Time Management & Job Stress Score: {{cp.lessonAssetIdToProgress[14589].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14589].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Stress in the Workplace: Definition, Sources & Meaning Score: {{cp.lessonAssetIdToProgress[6983].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6983].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Consequences of Stress at Work: Physiological, Psychological & Behavioral Symptoms Score: {{cp.lessonAssetIdToProgress[6985].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6985].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How to Deal with Stress in the Workplace Score: {{cp.lessonAssetIdToProgress[6984].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6984].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Stress Management: Individual and Organizational Techniques & Methods Score: {{cp.lessonAssetIdToProgress[6986].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6986].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Fear of Failure: Definition, Effects & Types Score: {{cp.lessonAssetIdToProgress[146648].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146648].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Using Emotional Intelligence in Leadership Score: {{cp.lessonAssetIdToProgress[10190].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10190].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Organizational Controls: Feedforward, Concurrent & Feedback Score: {{cp.lessonAssetIdToProgress[2131].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2131].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Technology's Impact on the Internal Control System Score: {{cp.lessonAssetIdToProgress[15046].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15046].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Control System: The Four-Step Process Score: {{cp.lessonAssetIdToProgress[146650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146650].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Financial Controls in Organizations Score: {{cp.lessonAssetIdToProgress[2132].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2132].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Budget Controls: Top-Down, Bottom-Up, Zero-Based & Flexible Budgeting Score: {{cp.lessonAssetIdToProgress[2133].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2133].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Managerial Control: Definition, Techniques & Types Score: {{cp.lessonAssetIdToProgress[7223].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7223].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What Is Management by Objective? - Defining the MBO Process Score: {{cp.lessonAssetIdToProgress[10192].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10192].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What Is Bureaucratic Leadership? - Definition, Examples & Disadvantages Score: {{cp.lessonAssetIdToProgress[7437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7437].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Clan Control: Definition, Characteristics & Workplace Implications Score: {{cp.lessonAssetIdToProgress[146651].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146651].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Is Quality Management System? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[8513].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8513].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Quality Improvement Management: Methods & Process Score: {{cp.lessonAssetIdToProgress[8500].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8500].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Common Dimensions of Design Quality Score: {{cp.lessonAssetIdToProgress[146654].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146654].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Deming, Juran & Crosby: Contributors to TQM Score: {{cp.lessonAssetIdToProgress[2158].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2158].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Total Quality Management in the Field of Organizational Behavior Score: {{cp.lessonAssetIdToProgress[9742].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9742].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Five Principles of Total Quality Management (TQM) Score: {{cp.lessonAssetIdToProgress[2156].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2156].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Implementing Total Quality Management (TQM) in an Organization Score: {{cp.lessonAssetIdToProgress[2157].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2157].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What is Continuous Quality Improvement? - Definition, Process & Methodologies Score: {{cp.lessonAssetIdToProgress[17601].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17601].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - What Is Kaizen in Management? - Definition, Examples & Process Score: {{cp.lessonAssetIdToProgress[6936].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6936].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Quality School of Management: Kaizen & Reengineering Approaches Score: {{cp.lessonAssetIdToProgress[2057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2057].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What is Lean Project Management? - Definition & Methodology Score: {{cp.lessonAssetIdToProgress[65165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65165].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - ISO 9000 Certification Score: {{cp.lessonAssetIdToProgress[2159].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2159].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - What Is ISO 14000 Certification? Score: {{cp.lessonAssetIdToProgress[146655].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146655].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - Zero Defects Program: Definition & Impact Score: {{cp.lessonAssetIdToProgress[146656].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146656].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Four Types of Quality Control Score: {{cp.lessonAssetIdToProgress[146657].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146657].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Is Inventory? - Definition & Example Score: {{cp.lessonAssetIdToProgress[9527].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9527].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Items that Make Up Merchandise Inventory Score: {{cp.lessonAssetIdToProgress[23184].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[23184].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Inventory Cost: Definition, Methods & Types Score: {{cp.lessonAssetIdToProgress[23185].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[23185].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Just in Time Inventory: Definition, Advantages & Examples Score: {{cp.lessonAssetIdToProgress[9575].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9575].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Independent Versus Dependent Demand Goods Score: {{cp.lessonAssetIdToProgress[146659].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146659].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - ABC Cost & Inventory Analysis: Examples Score: {{cp.lessonAssetIdToProgress[54309].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54309].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Materials Planning: Process, Overview Score: {{cp.lessonAssetIdToProgress[6903].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6903].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Is Accounting? - Purpose, Importance & Relationship to Business Score: {{cp.lessonAssetIdToProgress[9165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9165].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Accounting Disciplines: Descriptions and Definitions Score: {{cp.lessonAssetIdToProgress[14298].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14298].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Fundamental Principles of Accounting Score: {{cp.lessonAssetIdToProgress[9177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9177].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Basic Accounting Terms & Phrases Score: {{cp.lessonAssetIdToProgress[58540].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58540].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - External and Internal Users and Uses of Accounting Score: {{cp.lessonAssetIdToProgress[9166].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9166].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Technology in Accounting: The Growing Role of Technology in Accounting Score: {{cp.lessonAssetIdToProgress[9169].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9169].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What Is GAAP? - The Generally Accepted Accounting Principles Score: {{cp.lessonAssetIdToProgress[9167].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9167].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Accounting Cycle: Definition, Steps & Process Score: {{cp.lessonAssetIdToProgress[7558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7558].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Are Financial Statements? - Definition, Purpose & Importance Score: {{cp.lessonAssetIdToProgress[9170].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9170].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Balance Sheet: Purpose, Components & Format Score: {{cp.lessonAssetIdToProgress[9171].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9171].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What Is an Income Statement? - Purpose, Components & Format Score: {{cp.lessonAssetIdToProgress[9172].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9172].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Statement of Cash Flows: Purpose, Format & Examples Score: {{cp.lessonAssetIdToProgress[9173].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9173].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Purpose of Notes on Financial Statements Score: {{cp.lessonAssetIdToProgress[9174].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9174].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - External Audits of Financial Statements Score: {{cp.lessonAssetIdToProgress[9176].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9176].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Cost of Goods Sold on an Income Statement: Definition & Formula Score: {{cp.lessonAssetIdToProgress[7574].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7574].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Quick Ratio in Accounting: Definition, Formula & Example Score: {{cp.lessonAssetIdToProgress[16024].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16024].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Shareholder Equity: Definition & Formula Score: {{cp.lessonAssetIdToProgress[7545].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7545].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Total Liabilities: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[7560].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7560].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What Are Assets? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[7561].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7561].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - What Is Financial Data? - Definition & Concept Score: {{cp.lessonAssetIdToProgress[7516].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7516].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - What Is Financial Reporting? - Purpose, Statement Examples & Analysis Score: {{cp.lessonAssetIdToProgress[7553].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7553].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - The Role and Responsibilities of Financial Managers Score: {{cp.lessonAssetIdToProgress[13870].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13870].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Financial Planning Process Score: {{cp.lessonAssetIdToProgress[13871].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13871].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Debt Capital Vs Equity Capital Score: {{cp.lessonAssetIdToProgress[13873].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13873].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Sources of Short-Term Financing Score: {{cp.lessonAssetIdToProgress[13874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13874].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Sources of Long-Term Financing Score: {{cp.lessonAssetIdToProgress[13875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13875].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Types of Financial Assets: Money, Stocks & Bonds Score: {{cp.lessonAssetIdToProgress[1983].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1983].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Accrued Expenses & Revenues: Definition & Examples Score: {{cp.lessonAssetIdToProgress[13689].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13689].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Present and Future Value: Calculating the Time Value of Money Score: {{cp.lessonAssetIdToProgress[1984].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1984].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Measuring the Money Supply: Explanation and Examples Score: {{cp.lessonAssetIdToProgress[1985].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1985].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Using Accounting Concepts to Make Business Decisions Score: {{cp.lessonAssetIdToProgress[40543].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40543].bestScoreQuestions}}  Take Quiz Optional

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