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Customer Service Manager Skills & Training

Course Summary

Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ultimately your company.
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3 chapters in Customer Service Manager Skills & Training

Ch 1. Customer Service Basics {{cp.topicAssetIdToProgress[56933].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Satisfaction? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Relationship Between Customer Service & Satisfaction: Levels & Examples Score: {{cp.lessonAssetIdToProgress[56068].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56068].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Customer Service Department: Role & Tasks Score: {{cp.lessonAssetIdToProgress[56934].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56934].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What are Customer Service Goals? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[65508].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65508].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What Is the Role of the Customer Service Manager? Score: {{cp.lessonAssetIdToProgress[56935].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56935].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Leadership: Leaders & Their Role in Organizations Score: {{cp.lessonAssetIdToProgress[2088].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2088].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strategic Leadership: Definition, Characteristics & Examples Score: {{cp.lessonAssetIdToProgress[216829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[216829].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Henry Mintzberg's Managerial Roles Score: {{cp.lessonAssetIdToProgress[2033].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2033].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Setting Team Goals & Objectives Score: {{cp.lessonAssetIdToProgress[56246].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56246].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How Customer Service Managers Set Goals Score: {{cp.lessonAssetIdToProgress[314959].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[314959].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Planned Change Process Score: {{cp.lessonAssetIdToProgress[2065].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2065].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Delegation Within Teams: Process & Advantages Score: {{cp.lessonAssetIdToProgress[56248].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56248].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Managing Your Customer Service Team Score: {{cp.lessonAssetIdToProgress[56937].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56937].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - What Is an Effective Team in Organizations: Characteristics, Definition & Qualities Score: {{cp.lessonAssetIdToProgress[7440].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7440].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Characteristics of Effective Teams: Examples and Qualities Score: {{cp.lessonAssetIdToProgress[7588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7588].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Management Skills: Definition & Examples Score: {{cp.lessonAssetIdToProgress[69178].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69178].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Managerial Skills: How Good Managers Promote Productivity Score: {{cp.lessonAssetIdToProgress[2032].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2032].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What Are Technical Skills in Management? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[4101].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4101].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Technical Skills for Customer Service Managers Score: {{cp.lessonAssetIdToProgress[56938].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56938].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Time Management & Job Stress Score: {{cp.lessonAssetIdToProgress[14589].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14589].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Leadership Communication: Importance & Styles Score: {{cp.lessonAssetIdToProgress[69166].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69166].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Managerial Communication Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What are Communication Strategies? - Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[10772].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10772].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Communication Skills for Customer Service Managers Score: {{cp.lessonAssetIdToProgress[56939].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56939].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Persuasive Communication: Theories, Skills & Techniques Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples Score: {{cp.lessonAssetIdToProgress[7505].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7505].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Interpersonal Skills for Customer Service Managers Score: {{cp.lessonAssetIdToProgress[56940].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56940].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Resolving Customer Service Complaints & Conflict Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional

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