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Hospitality 304: Hotel & Lodging Management & Operations

Course Summary

Try this Hospitality 304: Hotel & Lodging Management & Operations course to get a head start on your degree and earn transferable college credit. This self-paced course is taught by expert instructors who simplify the learning process and help you learn essential hospitality management and operations concepts.
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13 chapters in Hospitality 304: Hotel & Lodging Management & Operations

Ch 1. Hotel & Lodging Industry Overview {{cp.topicAssetIdToProgress[258605].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Strategic Management Process Score: {{cp.lessonAssetIdToProgress[2148].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2148].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Different Types of Business Strategies Score: {{cp.lessonAssetIdToProgress[14580].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14580].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Planning as a Function of Management Score: {{cp.lessonAssetIdToProgress[2059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2059].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning Score: {{cp.lessonAssetIdToProgress[2060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2060].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Decision Making for Managers: Certainty, Risk & Uncertainty Score: {{cp.lessonAssetIdToProgress[2151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2151].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Types of Problem Solving Methods in Management and Supervision Score: {{cp.lessonAssetIdToProgress[14579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14579].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations Score: {{cp.lessonAssetIdToProgress[2152].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2152].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What is a SWOT Analysis? Score: {{cp.lessonAssetIdToProgress[2061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2061].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Hotel Management Case Study: SWOT Analysis of Hilton Hotels Score: {{cp.lessonAssetIdToProgress[258615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258615].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Is Organizational Structure of Management? - Types & Examples Score: {{cp.lessonAssetIdToProgress[4990].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4990].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Organizational Structure in the Hotel & Lodging Industry Score: {{cp.lessonAssetIdToProgress[258619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258619].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Organizational Design and Organizational Behavior Score: {{cp.lessonAssetIdToProgress[10278].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10278].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Individual & Team Dynamics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[258621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258621].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Organizational Communication Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What Is Written Communication in Business? Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[7510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7510].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What is an Organizational Analysis? - Definition, Format & Examples Score: {{cp.lessonAssetIdToProgress[287655].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[287655].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Human Resource Management: Definition, Objectives & Responsibilities Score: {{cp.lessonAssetIdToProgress[18571].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18571].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Aligning HRM and Organizational Strategy Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Human Resource Management: Hiring and Staffing Score: {{cp.lessonAssetIdToProgress[2138].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2138].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Employee Rights: Employment-At-Will Doctrine & Exceptions Score: {{cp.lessonAssetIdToProgress[17097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17097].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Employee Rights: Privacy & Safety Score: {{cp.lessonAssetIdToProgress[17098].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17098].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Ethical Issues in HR: Definition & Importance Score: {{cp.lessonAssetIdToProgress[18578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18578].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Ethics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193729].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193729].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Equal Employment Opportunity: Title VII Law & Regulations Score: {{cp.lessonAssetIdToProgress[17100].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17100].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Equal Employment Opportunity: ADA Law & Regulations Score: {{cp.lessonAssetIdToProgress[15582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15582].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Equal Employment Opportunity: ADEA Law & Regulations Score: {{cp.lessonAssetIdToProgress[15583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15583].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Affirmative Action: Definition and Effects on Diversity in the Workplace Score: {{cp.lessonAssetIdToProgress[8277].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8277].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Health and Safety Regulations: OSHA Score: {{cp.lessonAssetIdToProgress[17102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17102].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Employee Safety & Workplace Risk Programs Score: {{cp.lessonAssetIdToProgress[72305].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72305].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - Labor Relations & Unions: NLRA, Taft-Hartley & the Civil Service Reform Act Score: {{cp.lessonAssetIdToProgress[17103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17103].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Traveler Rights & Responsibilities in the Hotel Industry Score: {{cp.lessonAssetIdToProgress[258629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258629].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Financial Audit: Definition, Procedure & Requirements Score: {{cp.lessonAssetIdToProgress[7462].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7462].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Internal Auditing: Definition & Standards Score: {{cp.lessonAssetIdToProgress[157243].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157243].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What is a Night Audit? - Duties & Procedures Score: {{cp.lessonAssetIdToProgress[208650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208650].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - External Audits of Financial Statements Score: {{cp.lessonAssetIdToProgress[9176].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9176].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Service Quality: Definition & Dimensions Score: {{cp.lessonAssetIdToProgress[73617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73617].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cost of Quality: Definition & Examples Score: {{cp.lessonAssetIdToProgress[40300].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40300].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What Is Quality Management System? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[8513].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8513].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Hospitality Industry: Customer Service & Guest Satisfaction Score: {{cp.lessonAssetIdToProgress[208572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208572].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Customer Retention: Definition & Importance Score: {{cp.lessonAssetIdToProgress[65302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65302].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Importance of Knowing Your Products & Services Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Resolving Customer Service Complaints Score: {{cp.lessonAssetIdToProgress[58058].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58058].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Showing Appreciation to Loyal Customers Score: {{cp.lessonAssetIdToProgress[57811].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57811].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Housekeeping in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208644].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208644].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Hotel Housekeeping: Standards & Checklist Score: {{cp.lessonAssetIdToProgress[208646].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208646].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Using Market Forces to Manipulate Supply and Demand Score: {{cp.lessonAssetIdToProgress[22958].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22958].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is Globalization of Business? - Definition, Impact & Effects Score: {{cp.lessonAssetIdToProgress[8526].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8526].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Changing Landscape of the Global Market Score: {{cp.lessonAssetIdToProgress[13428].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13428].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Benefits & Costs of the Globalization of Business Score: {{cp.lessonAssetIdToProgress[31407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[31407].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Winners & Losers of Globalization Score: {{cp.lessonAssetIdToProgress[56120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56120].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How Globalization Affects Economic Inequality Score: {{cp.lessonAssetIdToProgress[56122].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56122].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Effects of Globalization on Labor Conditions Score: {{cp.lessonAssetIdToProgress[56123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56123].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - How Globalization Impacts Local Culture & Society Score: {{cp.lessonAssetIdToProgress[56124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56124].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - How Globalization Affects the Environment Score: {{cp.lessonAssetIdToProgress[56126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56126].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Global Hospitality Providers: Types & Examples Score: {{cp.lessonAssetIdToProgress[258639].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258639].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Diversity & Demands of Guests in the Hospitality Business Score: {{cp.lessonAssetIdToProgress[258641].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258641].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - International Travel & Tourism: Impact on Growth in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[258643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258643].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Corporate Social Responsibility in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208594].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208594].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Managing Technology in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208606].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208606].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hospitality Industry: Trends & Technology Score: {{cp.lessonAssetIdToProgress[208562].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208562].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - E-Commerce in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208586].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208586].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Waste Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208622].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208622].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What Is Terrorism? - Definition, History, Types & Statistics Score: {{cp.lessonAssetIdToProgress[19061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19061].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What is Cyber Terrorism? - Definition, Cases & Examples Score: {{cp.lessonAssetIdToProgress[56728].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56728].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Impact of Terrorism on the Travel & Tourism Industry Score: {{cp.lessonAssetIdToProgress[258647].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258647].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Crime in the Hotel & Lodging Industry: Risk & Prevention Score: {{cp.lessonAssetIdToProgress[258649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258649].bestScoreQuestions}}  Take Quiz Optional
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