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Improving Customer Satisfaction & Retention

Course Summary

Customer satisfaction and retention are among the main priorities of any company, and you can ensure that your employees understand concepts to achieve these goals by having them review these video lessons. This course is accessible at all times so you can easily arrange convenient training sessions.
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2 chapters in Improving Customer Satisfaction & Retention

Course Progress Best Score
Lesson 1 - What is Customer Value? - Marketing & Definition Score: {{cp.lessonAssetIdToProgress[3790].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3790].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Communication Tips for Customer Retention Score: {{cp.lessonAssetIdToProgress[57888].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57888].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Implementing Customer Loyalty Programs & Incentives Score: {{cp.lessonAssetIdToProgress[57889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57889].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Improving Customer Service With Automated Processes Score: {{cp.lessonAssetIdToProgress[57890].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57890].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Using Social Media to Build Customer Relationships Score: {{cp.lessonAssetIdToProgress[57891].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57891].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Understanding the Value of Customer Complaints Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional

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