- Course type: Self-paced
- Available Lessons: 12
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Leadership: Leaders & Their Role in Organizations
Course SummaryCompanies that offer quality customer service typically have a team of leaders managing these efforts. You can use the lessons in this course to help your managers and team leaders understand how they can lead, measure and improve their customer service teams.
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