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Hospitality 101: Introduction to Hospitality

Course Summary

For an affordable way to earn transferable college credit, check out this Hospitality 101: Intro to Hospitality course. Work through the course's video lessons at your own pace, take the included practice quizzes and ask our expert instructors questions about the fundamentals of hospitality.
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13 chapters in Hospitality 101: Introduction to Hospitality

Ch 1. Hospitality Industry Overview {{cp.topicAssetIdToProgress[257581].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hospitality Industry: Definition & Overview Score: {{cp.lessonAssetIdToProgress[208552].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208552].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hospitality Industry: History & Origin Score: {{cp.lessonAssetIdToProgress[208554].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208554].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Sectors & Services of the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208574].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208574].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Hospitality Industry: Products & Characteristics Score: {{cp.lessonAssetIdToProgress[208558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208558].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Hospitality Industry: Skills, Competition & Turnover Score: {{cp.lessonAssetIdToProgress[208570].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208570].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hospitality Industry: Market Statistics & Analysis Score: {{cp.lessonAssetIdToProgress[208560].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208560].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Hospitality Industry: Growth & Future Score: {{cp.lessonAssetIdToProgress[208556].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208556].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What is Tourism Management? Score: {{cp.lessonAssetIdToProgress[257583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257583].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - What is the Recreation, Leisure & Gaming Sector? Score: {{cp.lessonAssetIdToProgress[257585].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257585].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - What is the Conference & Event Sector? Score: {{cp.lessonAssetIdToProgress[257587].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257587].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Hospitality Industry: Case Study & Research Score: {{cp.lessonAssetIdToProgress[208578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208578].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Company Mission Statements: Definition & Examples Score: {{cp.lessonAssetIdToProgress[2062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2062].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Determining Program Objectives, Mission Statement & Vision Score: {{cp.lessonAssetIdToProgress[223009].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[223009].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Hospitality Industry: Leadership & Supervision Score: {{cp.lessonAssetIdToProgress[208564].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208564].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Leading as a Function of Management Score: {{cp.lessonAssetIdToProgress[2090].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2090].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Management vs. Leadership: The Difference Between a Manager & Leader Score: {{cp.lessonAssetIdToProgress[2089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2089].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Delegation in Management: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[7209].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7209].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Modern Theory of Management Score: {{cp.lessonAssetIdToProgress[2051].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2051].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What Is Quality Management System? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[8513].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8513].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Ethics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193729].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193729].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Project Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208604].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208604].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Revenue Management for the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208608].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208608].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Managerial Accounting for the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208614].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208614].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Managing Technology in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208606].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208606].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Risk Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208616].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208616].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Strategic Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208618].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208618].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Crisis Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208620].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208620].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Waste Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208622].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208622].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Human Resource Management: Hiring and Staffing Score: {{cp.lessonAssetIdToProgress[2138].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2138].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Gaps in Management: Traditional Functions vs. Actual Behavior Score: {{cp.lessonAssetIdToProgress[193703].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193703].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - The Communication Process Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Barriers to Effective Communication: Definition & Examples Score: {{cp.lessonAssetIdToProgress[7765].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7765].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Communication Skills in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208596].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208596].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Effective Listening Skills for Understanding Customers Score: {{cp.lessonAssetIdToProgress[58033].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58033].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Resolving Customer Service Complaints & Conflict Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Decision Making in Organizations Score: {{cp.lessonAssetIdToProgress[9629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9629].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Decision Making for Managers: Certainty, Risk & Uncertainty Score: {{cp.lessonAssetIdToProgress[2151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2151].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - The Seven Steps of Decision Making Score: {{cp.lessonAssetIdToProgress[14578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14578].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Satisfaction? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hospitality Industry: Customer Service & Guest Satisfaction Score: {{cp.lessonAssetIdToProgress[208572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208572].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Service Quality: Definition & Dimensions Score: {{cp.lessonAssetIdToProgress[73617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73617].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How Organizations Recover From Bad Service Experiences Score: {{cp.lessonAssetIdToProgress[73619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73619].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Methods for Predicting Customer Needs Score: {{cp.lessonAssetIdToProgress[58034].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58034].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Importance of Training in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208568].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208568].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Coaching in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193715].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193715].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - The Importance of Team Building in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193719].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193719].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Planning as a Function of Management Score: {{cp.lessonAssetIdToProgress[2059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2059].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning Score: {{cp.lessonAssetIdToProgress[2060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2060].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Different Types of Business Strategies Score: {{cp.lessonAssetIdToProgress[14580].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14580].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Setting Team Goals & Objectives Score: {{cp.lessonAssetIdToProgress[56246].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56246].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Are Operational Plans for a Business? - Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[6941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6941].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Organizing as a Function of Management Score: {{cp.lessonAssetIdToProgress[2072].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2072].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Organizational Structure & Ownership of a Business Score: {{cp.lessonAssetIdToProgress[56883].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56883].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Organizational Structure: Definition and Influence on Organizational Behavior Score: {{cp.lessonAssetIdToProgress[10272].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10272].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Launching a Successful Team in the Workplace Score: {{cp.lessonAssetIdToProgress[58025].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58025].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - The Stages of Team Development Score: {{cp.lessonAssetIdToProgress[52452].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[52452].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What Is Organizational Change? - Theory & Example Score: {{cp.lessonAssetIdToProgress[7226].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7226].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - The Planned Change Process Score: {{cp.lessonAssetIdToProgress[2065].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2065].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Controlling as a Function of Management Score: {{cp.lessonAssetIdToProgress[2129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2129].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Inventory Control: Definition & Best Practices Score: {{cp.lessonAssetIdToProgress[213361].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[213361].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Inventory Control Systems: Types & Purpose Score: {{cp.lessonAssetIdToProgress[40393].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40393].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Financial Controls in Organizations Score: {{cp.lessonAssetIdToProgress[2132].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2132].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Internal Controls in Accounting: Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[15040].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15040].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What is a Night Audit? - Duties & Procedures Score: {{cp.lessonAssetIdToProgress[208650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208650].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Food Cost Percentage: Definition & Calculation Score: {{cp.lessonAssetIdToProgress[227823].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227823].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - How to Calculate Food Cost for a Recipe Score: {{cp.lessonAssetIdToProgress[227825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227825].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What is Menu Planning? - Basics & Importance Score: {{cp.lessonAssetIdToProgress[208692].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208692].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Menu Planning Score: {{cp.lessonAssetIdToProgress[208694].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208694].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Food Preparation: Hygiene & Safety Score: {{cp.lessonAssetIdToProgress[213347].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[213347].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Prepare Food for Long-Term Storage Score: {{cp.lessonAssetIdToProgress[213339].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[213339].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Food & Beverage Inventory Control Score: {{cp.lessonAssetIdToProgress[227791].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227791].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Types of Managed Food Services Score: {{cp.lessonAssetIdToProgress[257609].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257609].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Alcohol as a Revenue Generator Score: {{cp.lessonAssetIdToProgress[257611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257611].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Restaurant Liability with Alcohol Sales Score: {{cp.lessonAssetIdToProgress[257613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257613].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Relationship Between Tourism & Hospitality Score: {{cp.lessonAssetIdToProgress[208598].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208598].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Why do People Travel? Score: {{cp.lessonAssetIdToProgress[257619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257619].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Economic Impact of Tourism Score: {{cp.lessonAssetIdToProgress[257621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257621].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Promoters vs. Organizations in Tourism Score: {{cp.lessonAssetIdToProgress[257623].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257623].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Ecotourism: Definition & Benefits Score: {{cp.lessonAssetIdToProgress[140712].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[140712].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Health & Wellness: Definition and Dimensions Score: {{cp.lessonAssetIdToProgress[17272].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17272].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Leisure Activities of Adults: Types, Benefits & Examples Score: {{cp.lessonAssetIdToProgress[18337].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18337].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Recreation & Leisure: Activities & Programs Score: {{cp.lessonAssetIdToProgress[257625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257625].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - National Parks in the US: Governing Agencies and Areas of Concern Score: {{cp.lessonAssetIdToProgress[10587].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10587].bestScoreQuestions}}  Take Quiz Optional
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