Login
Copyright

Qualities of Good Customer Service

Course Summary

This course is an effective and flexible training tool you can use to help your employees provide quality customer service and use effective practices for customer retention. Short video lessons are accessible 24/7 so your employees can review this material in scheduled training sessions or on their own.
Create An Account
To Start This Course Today
Used by over 10 million students worldwide
Create An Account
Try it free for 5 days

3 chapters in Qualities of Good Customer Service

Ch 1. Customer Satisfaction & Retention {{cp.topicAssetIdToProgress[65301].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Satisfaction? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Customer Retention: Definition & Importance Score: {{cp.lessonAssetIdToProgress[65302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65302].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Importance of Knowing Your Products & Services Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Maintaining a Positive Attitude in Customer Service Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Personalize Customer Service Score: {{cp.lessonAssetIdToProgress[59827].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59827].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Resolving Customer Service Complaints Score: {{cp.lessonAssetIdToProgress[58058].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58058].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Showing Appreciation to Loyal Customers Score: {{cp.lessonAssetIdToProgress[57811].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57811].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 79 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support