Login
Copyright

Setting Customer Service Goals & Objectives

Course Summary

Quality customer service is a cornerstone of any successful company. Use the lessons in this course to teach your employees the roles and goals of customer service and show how to set attainable customer service goals and objectives so they can help increase your company's customer satisfaction ratings.
Create An Account
To Start This Course Today
Used by over 10 million students worldwide
Create An Account
Try it free for 5 days

2 chapters in Setting Customer Service Goals & Objectives

Course Progress Best Score
Lesson 1 - Locke's Goal-Setting Theory: Using Goals to Advance Motivation Score: {{cp.lessonAssetIdToProgress[2117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2117].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Setting Business Department Goals Score: {{cp.lessonAssetIdToProgress[14583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14583].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What are Customer Service Goals? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[65508].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65508].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Objectives & Action Plans in Customer Service Score: {{cp.lessonAssetIdToProgress[65510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65510].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Aligning Group Goals With Individual Performance Goals Score: {{cp.lessonAssetIdToProgress[56649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56649].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Customer Service Metrics: Definition & Types Score: {{cp.lessonAssetIdToProgress[65143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65143].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Interpret & Improve Customer Service Metrics Score: {{cp.lessonAssetIdToProgress[65144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65144].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 79 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support