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Developing Soft Skills in the Workplace Final Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Charles Spearman theorized that intelligence levels

Question 2 2. What are the three core skills involved in critical thinking?

Question 3 3. Which of the following is NOT a suggestion for giving constructive feedback?

Question 4 4. Which of the following represents two broad categories of interpersonal interactions?

Question 5 5. The following will help to create open communication in the workplace:

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Question 6 6. People are more creative in an area if

Question 7 7. A student scored 100% on a math computation test. What type of intelligence does this exhibit?

Question 8 8. Which of the following is not a core teamwork skill?

Question 9 9. Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?

Question 10 10. Which of the following activities is an example of divergent thinking?

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Question 11 11. Subtypes of communication include:

Question 12 12. What is a self-assessment?

Question 13 13. In today's business world, companies are taking well-planned steps to increase what?

Question 14 14. In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?

Question 15 15. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

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Question 16 16. How should feedback be delivered?

Question 17 17. Creativity is important because

Question 18 18. In order to demonstrate good listening skills, which of the following would you be careful to NOT do?

Question 19 19. Workplace teamwork skills...

Question 20 20. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

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Question 21 21. Which aspect of emotional intelligence relates to a person's ability to recognize the situation or group that they are in and act accordingly?

Question 22 22. Which of the following is NOT an example of an interpersonal interaction skill used when responding to conflict?

Question 23 23. _____ is when all parties feel that they have reached a desired outcome.

Question 24 24. Which aspect of the human experience is emotional intelligence NOT concerned with?

Question 25 25. All of the following are considered nonverbal communication except

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Question 26 26. The concept of Together Everyone Achieves More (TEAM) conveys what?

Question 27 27. According to the video on critical thinking, what turned out to be the true relationship between colds and vitamin C?

Question 28 28. What is critical thinking?

Question 29 29. What is the goal of providing constructive feedback in the workplace?

Question 30 30. The most significant skill required for teamwork is?

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Question 31 31. The benefits of open communication in the workplace include all except:

Question 32 32. What is an anecdote?

Question 33 33. Which of the following would NOT be an example of verbal interpersonal interactions?

Question 34 34. Non-verbal interpersonal interactions involve all of the following, EXCEPT:

Developing Soft Skills in the Workplace Final Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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