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Business 101: Principles of Management Final Exam

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Page 1

Question 1 1. The manager of a retail store set a sales goal of over 1,00 pair of sneakers to be sold in a day, more than any shoe store has ever sold. He rallied the sales team to sell sneakers and encouraged each salesperson during the sales event. This manager was using:

Question 2 2. A manager who is responsible for decisions about day-to-day operations is a

Question 3 3. Companies plug customer feedback into a process to become more customer focused and quality driven in order to fix or address customer issues. What does this process look like?

Question 4 4. Skills training involves:

Question 5 5. Training needs assessments help to:

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Question 6 6. What exactly does PERT stand for?

Question 7 7. Which of the following is credited with the development of the Theory X and Theory Y?

Question 8 8. When a manager gives specific advice, clarifies expectations and assigns tasks, he is using which leadership style?

Question 9 9. What is a contingency plan?

Question 10 10. Benefits such as health insurance are _____.

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Question 11 11. What is a global mindset?

Question 12 12. Which of these stages is used to wrap up activities of the group and provide a sense of closure to its members?

Question 13 13. Which school of thought produced situational management?

Question 14 14. What are the four major functions of management?

Question 15 15. How are consistency and accountability maintained in a bureaucratic structure?

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Question 16 16. Under the principle of Unity of Direction, there can be:

Question 17 17. Top-down budgeting:

Question 18 18. Once a process or system is developed, it:

Question 19 19. When an employee learns new technology, what are some of the benefits:

Question 20 20. You work in an IT company that has so far only produced relatively cheap computers. Your company is trying to decide whether it start a new line of products. Why would using a decision tree be useful?

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Question 21 21. Centralized organizations are:

Question 22 22. Resistant forces:

Question 23 23. Which of these provides a good example for how work specialization is carried out in an organization?

Question 24 24. A leader who provides autonomy to staff and only intervenes when there is a problem is which type of leader?

Question 25 25. Bureaucratic leadership follows a _____ management philosophy.

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Question 26 26. A background check involves:

Question 27 27. Which of the following is NOT a factor that impacts the relationship between organizational design and structure?

Question 28 28. What are limiting factors?

Question 29 29. If your manager brought up 'idealized influence' in a staff meeting - which type of leadership would he be referring to?

Question 30 30. If Juan is able to but unwilling to perform a task, he would be best suited with which type of leadership style?

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Question 31 31. Being in control and making decisions without consulting others is characteristic of which type of leader?

Question 32 32. This type of manager believes they need to help develop employee potential:

Question 33 33. Job rotation is good because:

Question 34 34. What is on-the-job training?

Question 35 35. may be related to someone's physical appearance.

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Question 36 36. Which of these power bases is commonly seen in charismatic leaders who are able to invoke a passion for followership due to the leader's magnetic personality?

Question 37 37. This type of leader will involve his or her team members and get consensus or feedback from his or her team.

Question 38 38. Personal achievement, professional growth, sense of pleasure and accomplishment are example of what type of rewards ?

Question 39 39. High productivity can result from

Question 40 40. Where does planning fall in the order of managerial functions?

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Question 41 41. What is a low-level manager's responsibility in terms of TQM?

Question 42 42. During an interview, which of the following occur?

Question 43 43. Which category of employees is composed of a collection of two or more people who interact with one another for a common, positive purpose?

Question 44 44. The servant leader is focused on the growth, development, and advancement of others and not personal gain, power, money, or status.

Question 45 45. Which of these is not included in Senge's five disciplines?

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Question 46 46. Give the best definition of 'cultural awareness:'

Question 47 47. Which of the following does NOT apply to the Japanese philosophy of Kaizen?

Question 48 48. Monitoring employees is a critical activity for the laissez-faire leader for all of the following reasons EXCEPT

Question 49 49. This type of manager is considered to have a negative view of employees:

Question 50 50. Which theory states that a manager's authority is based on employee's belief that he can legitimately give orders and expect them to be carried out?

Business 101: Principles of Management Final Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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