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Question 11.The manager of a retail store sets a sales goal of over 1,000 pairs of sneakers to be sold in a day, more than any shoe store has ever sold. He rallied the sales team to sell sneakers and encouraged each salesperson during the sales event. This manager was using:
Question 22.A manager who is responsible for decisions about day-to-day operations is a
Question 33.Companies plug customer feedback into a process to become more customer focused and quality driven in order to fix or address customer issues. What does this process look like?
Question 44.Skills training involves:
Question 55.Training needs assessments help to:
Question 66.What does PERT stand for?
Question 77.Which of the following is credited with the development of the Theory X and Theory Y?
Question 88.When a manager gives specific advice, clarifies expectations and assigns tasks, he is using which leadership style?
Question 99.What is a contingency plan?
Question 1010.Benefits such as health insurance are _____.
Question 1111.Don is in charge of setting up a vehicle assembly plant in Bulgaria. He will need to work with local labor unions, suppliers in China and finance people in New York. To succeed, Don needs to develop _____
Question 1212.Which of these stages is used to wrap up activities of the group and provide a sense of closure to its members?
Question 1313.Which school of thought produced situational management?
Question 1414.What are the four major functions of management?
Question 1515.How are consistency and accountability maintained in a bureaucratic structure?
Question 1616.Under the principle of Unity of Direction, there can be:
Question 1717.Top-down budgeting:
Question 1818.Once a process or system is developed, it:
Question 1919.When an employee learns new technology, what are some of the benefits:
Question 2020.You work in an IT company that has so far only produced relatively cheap computers. Your company is trying to decide whether it start a new line of products. Why would using a decision tree be useful?
Question 2121.In a centralized organization, policies and procedures are usually:
Question 2222.Resistant forces:
Question 2323.Which of these provides a good example for how work specialization is carried out in an organization?
Question 2424.A leader who provides autonomy to staff and only intervenes when there is a problem is which type of leader?
Question 2525.Bureaucratic leadership follows a _____ management philosophy.
Question 2626.A background check involves:
Question 2727.Which of the following is NOT a factor that impacts the relationship between organizational design and structure?
Question 2828.What are limiting factors?
Question 2929.If your manager brought up 'idealized influence' in a staff meeting - which type of leadership would he be referring to?
Question 3030.If Juan is able to but unwilling to perform a task, he would be best suited with which type of leadership style?
Question 3131.Being in control and making decisions without consulting others is characteristic of which type of leader?
Question 3232.This type of manager believes they need to help develop employee potential:
Question 3333.When should XYZ Corp. consider implementing a job rotation program ?
Question 3434.What is on-the-job training?
Question 3535. may be related to someone's physical appearance.
Question 3636.Which of these power bases is commonly seen in charismatic leaders who are able to invoke a passion for followership due to the leader's magnetic personality?
Question 3737.This type of leader will involve his or her team members and get consensus or feedback from his or her team.
Question 3838.Personal achievement, professional growth, sense of pleasure and accomplishment are example of what type of rewards ?
Question 3939.High productivity can result from
Question 4040.Where does planning fall in the order of managerial functions?
Question 4141.What is a low-level manager's responsibility in terms of TQM?
Question 4242.During an interview, which of the following occur?
Question 4343.Which category of employees is composed of a collection of two or more people who interact with one another for a common, positive purpose?
Question 4444.The servant leader is focused on the growth, development, and advancement of others and not personal gain, power, money, or status.
Question 4545.Why did Senge include personal mastery as one of his five disciplines?
Question 4646.Jill is being placed in charge of the XYZ Corp. sales offices in the Bahamas. In order to succeed, Jill will need to develop _____
Question 4747.Which of the following does NOT apply to the Japanese philosophy of Kaizen?
Question 4848.Monitoring employees is a critical activity for the laissez-faire leader for all of the following reasons EXCEPT
Question 4949.This type of manager is considered to have a negative view of employees:
Question 5050.Which theory states that a manager's authority is based on employee's belief that he can legitimately give orders and expect them to be carried out?
Business 101: Principles of Management Final Exam Instructions
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