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Basic Communication Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Perception is

Question 2 2. Which of these choices provides an example of a person with good intrapersonal intelligence?

Question 3 3. Projections is a psychological term that means?

Question 4 4. Why is emotional intelligence a good trait for a manager to possess?

Question 5 5. You own a small cookie factory and have three division managers that work under you. It's come to your attention that Jim, the manager of packaging, is having trouble motivating the people in his division. They resent him based on his lack of empathy; everyone has low morale. How could you BEST deal with Jim's apparent lack of emotional intelligence for the good of Jim and the people in his division?

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Question 6 6. What helps give reasoning or cause for an action by assigning explanations to events?

Question 7 7. A person who can express and control his or her emotions while also relating and adapting to the emotions of others is said to have high _____.

Question 8 8. People assume if a celebrity is beautiful they must also be nice and funny. What is this an example of?

Question 9 9. Generalizations that are inaccurate to judge people are called?

Question 10 10. Why is it important for a speaker or presenter to have self-awareness?

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Question 11 11. What did a recent Australian study show about emotional intelligence?

Question 12 12. Jerry applied for a job, but did not not think he had a chance to actually get the job. When he went to the interview, he wore jeans and a t-shirt, arrived late and answered questions from the interviewer without looking him in the eye. Jerry did not get this job. This scenario is an example of _____.

Question 13 13. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 14 14. Which of the following is a sign of emotional intelligence?

Question 15 15. Why would a company hire someone who has a high amount of interpersonal intelligence to be the Director of Customer Service?

Basic Communication Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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