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Communication Skills for Team Leaders Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What is one of the greatest strengths of an excellent leader?

Question 2 2. A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. A sign of attentiveness to one represents inappropriate behavior to the other. This is an example of what type of barrier?

Question 3 3. Which of the interpersonal skills requires the ability to hear attentively and process information correctly?

Question 4 4. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

Question 5 5. Why is using the appropriate method for communication important?

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Question 6 6. Why is it better to be in the in-group rather than the out-group?

Question 7 7. Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?

Question 8 8. Interpersonal Skills are

Question 9 9. How does the number of people on a team affect communication strategies?

Question 10 10. Which aspect of the human experience is emotional intelligence NOT concerned with?

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Question 11 11. What factors should a business consider when creating communication strategies?

Question 12 12. A theory that explains how managers develop relationships with team members is called:

Question 13 13. What is one way to earn the trust of others?

Question 14 14. What does it mean to value the contribution of others?

Question 15 15. Which interpersonal skill requires an individual be self-assured and confident in their actions?

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Question 16 16. Why do managers need to make time to listen to their employees?

Question 17 17. John, a manager, is leading his team on a new promotional strategy to make the company best positioned for the acquisition of what used to be a very competitive company. He is trying to determine the skills of his workers, and what are their strengths and weaknesses. Why is this an example of role taking?

Question 18 18. How do employees benefit from an effective leader?

Question 19 19. How do effective leaders inspire others?

Question 20 20. Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?

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Question 21 21. Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.

Question 22 22. A woman's frustration over a meeting that places its members apart from each other without the benefit of nonverbal cues to communicate is an example of

Question 23 23. What does it mean to have and share a vision?

Question 24 24. If a manager glares and frowns at an employee, this would be an example of what type of negative interpersonal skill?

Question 25 25. In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?

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Question 26 26. Team members begin working on projects, and the manager begins to see how devoted they are to the work that needs to be done. What is this process called?

Question 27 27. Why is communication important for effective leadership?

Question 28 28. Which of the following is true in regards to Leader-Member Exchange Theory?

Question 29 29. _____ can make or break a virtual team.

Question 30 30. Which of the following is an important communication skill for leaders?

Communication Skills for Team Leaders Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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