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Question 11._____ can make or break a virtual team.
Question 22.Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?
Question 33.Which of the interpersonal skills requires the ability to hear attentively and process information correctly?
Question 44.Jane leads a team that is working in the R&D department, where they focus on developing new lines of products for customers. They are pretty used to working with each other more cohesively, and have given up on establishing some basic norms that they follow because they think is a waste of time. Why is this NOT an example of routinization?
Question 55.Why is it better to be in the in-group rather than the out-group?
Question 66.Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.
Question 77.What does it mean to value the contribution of others?
Sally is the manager of a new workgroup that has members working from all over the country. She is looking for a communication strategy that fits their needs. This team does not need to have long meetings with each other, they need to ask each other short questions and get immediate responses without stopping work.
What is the best strategy for Sally to utilize for the communication of this group?
Question 99.What does it mean to have and share a vision?
Question 1010.What is one of the greatest strengths of an excellent leader?
Question 1111.Why do managers need to make time to listen to their employees?
Question 1212.Which aspect of emotional intelligence relates to a person's ability to recognize the situation or group that they are in and act accordingly?
Question 1313.Which aspect of the human experience is emotional intelligence NOT concerned with?
Question 1414.In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?
Question 1515.Why is communication important for effective leadership?
Question 1616.If a manager glares and frowns at an employee, this would be an example of what type of negative interpersonal skill?
Question 1717.Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?
Question 1818.How do employees benefit from an effective leader?
Question 1919.How do effective leaders inspire others?
Question 2020.Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?
Question 2121.Which interpersonal skill requires an individual be self-assured and confident in their actions?
Question 2222.A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. A sign of attentiveness to one represents inappropriate behavior to the other. This is an example of what type of barrier?
Question 2323.John, a manager, is leading his team on a new promotional strategy to make the company best positioned for the acquisition of what used to be a very competitive company. He is trying to determine the skills of his workers, and what are their strengths and weaknesses. Why is this an example of role taking?
Question 2424.Ellen in the Los Angeles, California office is frustrated over a teleconference meeting she had with Donald and James from the London, England office. Because this meeting necessitated the use of Skype, Ellen tried to push aside her preference for a face-to-face discussion and focus on the task at hand, but the meeting was cut short when the Skype connection was lost, adding to Ellen's frustration. Ellen MOST likely experienced what barrier(s) in this scenario?
Question 2525.Which of the following best describes what barriers to communication do?
Question 2626.Why is using the appropriate method for communication important?
Question 2727.What factors should a business consider when creating communication strategies?
Question 2828.Which of the following is an important communication skill for leaders?
Question 2929.Not all communication strategies work for every team. How can companies best determine the communication needs of their virtual teams?
Question 3030.How does the number of people on a team affect communication strategies?
Communication Skills for Team Leaders Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!