Communication Skills for Team Leaders Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. _____ can make or break a virtual team.

Question 2 2. Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?

Question 3 3. Which of the interpersonal skills requires the ability to hear attentively and process information correctly?

Question 4 4. Jane leads a team that is working in the R&D department, where they focus on developing new lines of products for customers. They are pretty used to working with each other more cohesively, and have given up on establishing some basic norms that they follow because they think is a waste of time. Why is this NOT an example of routinization?

Question 5 5. Why is it better to be in the in-group rather than the out-group?

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Question 6 6. Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.

Question 7 7. What does it mean to value the contribution of others?

Question 8 8.

Sally is the manager of a new workgroup that has members working from all over the country. She is looking for a communication strategy that fits their needs. This team does not need to have long meetings with each other, they need to ask each other short questions and get immediate responses without stopping work.

What is the best strategy for Sally to utilize for the communication of this group?

Question 9 9. What does it mean to have and share a vision?

Question 10 10. What is one of the greatest strengths of an excellent leader?

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Question 11 11. Why do managers need to make time to listen to their employees?

Question 12 12. Which aspect of emotional intelligence relates to a person's ability to recognize the situation or group that they are in and act accordingly?

Question 13 13. Which aspect of the human experience is emotional intelligence NOT concerned with?

Question 14 14. In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?

Question 15 15. Why is communication important for effective leadership?

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Question 16 16. If a manager glares and frowns at an employee, this would be an example of what type of negative interpersonal skill?

Question 17 17. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

Question 18 18. How do employees benefit from an effective leader?

Question 19 19. How do effective leaders inspire others?

Question 20 20. Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?

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Question 21 21. Which interpersonal skill requires an individual be self-assured and confident in their actions?

Question 22 22. A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. A sign of attentiveness to one represents inappropriate behavior to the other. This is an example of what type of barrier?

Question 23 23. John, a manager, is leading his team on a new promotional strategy to make the company best positioned for the acquisition of what used to be a very competitive company. He is trying to determine the skills of his workers, and what are their strengths and weaknesses. Why is this an example of role taking?

Question 24 24. Ellen in the Los Angeles, California office is frustrated over a teleconference meeting she had with Donald and James from the London, England office. Because this meeting necessitated the use of Skype, Ellen tried to push aside her preference for a face-to-face discussion and focus on the task at hand, but the meeting was cut short when the Skype connection was lost, adding to Ellen's frustration. Ellen MOST likely experienced what barrier(s) in this scenario?

Question 25 25. Which of the following best describes what barriers to communication do?

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Question 26 26. Why is using the appropriate method for communication important?

Question 27 27. What factors should a business consider when creating communication strategies?

Question 28 28. Which of the following is an important communication skill for leaders?

Question 29 29. Not all communication strategies work for every team. How can companies best determine the communication needs of their virtual teams?

Question 30 30. How does the number of people on a team affect communication strategies?

Communication Skills for Team Leaders Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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