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Question 11.How is positive feedback helpful in formal reviews?
Question 22.Subtle behaviors and communication styles that are used in the work environment and interactions with others are called:
Question 33.The ability to communicate with team members, work in groups, and resolve conflicts is known as _____.
Question 44.Hard skills are _____ skills used to perform daily job functions.
Question 55.How often should positive feedback be given?
Question 66.The ability to allow for and accept change is called _____.
Question 77.Which aspect of emotional intelligence relates to a person's ability to recognize the situation or group that they are in and act accordingly?
Question 88.Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?
Question 99.What is a self-assessment?
Question 1010.How should feedback be delivered?
Question 1111.What is the goal of providing constructive feedback in the workplace?
Question 1212.Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?
Question 1313.Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?
Question 1414.Once you have set an action plan, and begun to practice soft skills with an employee, you will want to continue to _____.
Question 1515.Why is it important for managers to give positive feedback to their employees, even if they feel unappreciated themselves?
Question 1616.Which of the following is NOT a suggestion for giving constructive feedback?
Question 1717.Using tools such as StrenghtsQuest can help you do what?
Question 1818.Personal accountability is defined as the ability to _____ one's actions and behaviors.
Question 1919.Non-verbal interpersonal interactions involve all of the following, EXCEPT:
Question 2020.How does positive feedback encourage employees to take on additional responsibilities?
Question 2121.If an employee knows he needs to improve his soft skills, you can help him develop a/n _____ for improvement.
Question 2222.Which of the following represents two broad categories of interpersonal interactions?
Question 2323.Which of the following is an example of a soft skill that allows a person to convey ideas and influence change?
Question 2424.In order to demonstrate good listening skills, which of the following would you be careful to NOT do?
Question 2525.What are the four steps of an action plan?
Question 2626.Which of the following is NOT an example of an interpersonal interaction skill used when responding to conflict?
Question 2727.What is positive feedback?
Question 2828.In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?
Question 2929.Which aspect of the human experience is emotional intelligence NOT concerned with?
Question 3030.Which of the following would NOT be an example of verbal interpersonal interactions?
Developing Soft Skills Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
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appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!