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Developing Soft Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How is positive feedback helpful in formal reviews?

Question 2 2. Subtle behaviors and communication styles that are used in the work environment and interactions with others are called:

Question 3 3. The ability to communicate with team members, work in groups, and resolve conflicts is known as _____.

Question 4 4. Hard skills are _____ skills used to perform daily job functions.

Question 5 5. How often should positive feedback be given?

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Question 6 6. The ability to allow for and accept change is called _____.

Question 7 7. Which aspect of emotional intelligence relates to a person's ability to recognize the situation or group that they are in and act accordingly?

Question 8 8. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

Question 9 9. What is a self-assessment?

Question 10 10. How should feedback be delivered?

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Question 11 11. What is the goal of providing constructive feedback in the workplace?

Question 12 12. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

Question 13 13. Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?

Question 14 14. Once you have set an action plan, and begun to practice soft skills with an employee, you will want to continue to _____.

Question 15 15. Why is it important for managers to give positive feedback to their employees, even if they feel unappreciated themselves?

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Question 16 16. Which of the following is NOT a suggestion for giving constructive feedback?

Question 17 17. Using tools such as StrenghtsQuest can help you do what?

Question 18 18. Personal accountability is defined as the ability to _____ one's actions and behaviors.

Question 19 19. Non-verbal interpersonal interactions involve all of the following, EXCEPT:

Question 20 20. How does positive feedback encourage employees to take on additional responsibilities?

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Question 21 21. If an employee knows he needs to improve his soft skills, you can help him develop a/n _____ for improvement.

Question 22 22. Which of the following represents two broad categories of interpersonal interactions?

Question 23 23. Which of the following is an example of a soft skill that allows a person to convey ideas and influence change?

Question 24 24. In order to demonstrate good listening skills, which of the following would you be careful to NOT do?

Question 25 25. What are the four steps of an action plan?

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Question 26 26. Which of the following is NOT an example of an interpersonal interaction skill used when responding to conflict?

Question 27 27. What is positive feedback?

Question 28 28. In which of the following situations would it be BEST for a leader to address the area of self-regulation with an employee?

Question 29 29. Which aspect of the human experience is emotional intelligence NOT concerned with?

Question 30 30. Which of the following would NOT be an example of verbal interpersonal interactions?

Developing Soft Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

Developing Soft Skills in the Workplace  /  Business Courses
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