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Fundamental Customer Service Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following is NOT one of the characteristics of good customer service?

Question 2 2. Which of the following is NOT a type of customer service discussed in the lesson?

Question 3 3. Why do some organizations include their call center response times in promotional materials?

Question 4 4. According to the lesson, what type of interaction do customers get at a customer service station?

Question 5 5. How do technical customer service professionals help customers?

Fundamental Customer Service Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

Developing Strong Customer Service Skills  /  Business Courses
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