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Question 11.Why is there an increased relevance of the quality of customer service?
Question 22.Why is flexibility needed in the hospitality industry?
Question 33.In the 19th and early 20th centuries, the advancement of _____ began to open up travel to more people.
Question 44.The lodging sector of the hospitality industry includes all of the following EXCEPT which?
Question 55.Which of the following is the BEST example of how to effectively deal with a customer when something goes wrong with their service experience?
Question 66.How should the amount of new training differ between new and seasoned staff?
Question 77.Which of the following is NOT a trend in the hospitality industry?
Question 88.Which of the following is NOT a sector in the hospitality industry?
Question 99.The best definition of a collective bargaining agreement is:
Question 1010.How do businesses in the hospitality industry stay competitive with recruiting?
Question 1111.Why did the recession hit the hospitality industry first?
Question 1212.Which of the following is NOT one of the three characteristics that define the hospitality industry?
Question 1313.Increasingly travelers are seeking _____ rather than just a functional lodging space.
Question 1414.In the 19th century, the hospitality industry introduced all of the following EXCEPT:
Question 1515.Tourism management marries all of these areas EXCEPT:
Question 1616.What is included in the hospitality industry?
Question 1717.Which statement regarding the Occupational Health and Safety Administration is true?
Question 1818.Which is an example of the challenge facing hospitality industry regarding changes in their customer base?
Question 1919.If a country's economy is in decline, how will that impact the hospitality industry?
Question 2020.What does the hospitality industry mostly rely on?
Question 2121.How would you describe revenue for the hospitality industry between 2004 and 2016?
Question 2222.Which of the following is the BEST definition for training in the hospitality industry?
Question 2323.All of these hotel areas have been affected by Airbnb's emergence EXCEPT which?
Question 2424.The early days of travel were reserved primarily for whom?
Question 2525._____ is a measure and term used to identify how happy a guest was with their experience.
Question 2626.Which of the following is an example of a service that the food and beverage sector provides?
Question 2727.This leader usually oversees the operations of the entire organization and reports directly to the owner or CEO.
Question 2828.A _____ is generally paid hourly and is tasked with overseeing a specific area of operations. This leader will typically schedule their staff, and they often interview, hire, congratulate, and discipline their employees.
Question 2929.Why is it important in the hospitality industry to always provide high-quality customer service?
Question 3030.Which of the following is NOT a skill that is needed in the hospitality industry?
Hospitality Industry Basics Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!