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Hospitality Industry Basics Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Why is there an increased relevance of the quality of customer service?

Question 2 2. Why is flexibility needed in the hospitality industry?

Question 3 3. In the 19th and early 20th centuries, the advancement of _____ began to open up travel to more people.

Question 4 4. Which of the following is NOT included in the lodging sector of the hospitality industry?

Question 5 5. Which of the following is the BEST example of how to effectively deal with a customer when something goes wrong with their service experience?

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Question 6 6. How should the amount of new training differ between new and seasoned staff?

Question 7 7. Which of the following is NOT a trend in the hospitality industry?

Question 8 8. Which of the following is NOT a sector in the hospitality industry?

Question 9 9. The best definition of a collective bargaining agreement is:

Question 10 10. How do businesses in the hospitality industry stay competitive with recruiting?

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Question 11 11. Why did the recession hit the hospitality industry first?

Question 12 12. Which of the following is NOT one of the three characteristics that define the hospitality industry?

Question 13 13. How does Airbnb's strategy differ from that of the traditional hotel industry?

Question 14 14. In the 19th century, the hospitality industry introduced all of the following EXCEPT:

Question 15 15. Tourism management marries all of these areas EXCEPT:

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Question 16 16. What is included in the hospitality industry?

Question 17 17. Which statement regarding the Occupational Health and Safety Administration is true?

Question 18 18. Which is an example of the challenge facing hospitality industry regarding changes in their customer base?

Question 19 19. If a country's economy is in decline, how will that impact the hospitality industry?

Question 20 20. What does the hospitality industry mostly rely on?

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Question 21 21. How would you describe revenue for the hospitality industry between 2004 and 2016?

Question 22 22. Which of the following is the BEST definition for training in the hospitality industry?

Question 23 23. Which of these hotel areas has NOT been affected by Airbnb's emergence?

Question 24 24. The early days of travel were reserved primarily for whom?

Question 25 25. _____ is a measure and term used to identify how happy a guest was with their experience.

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Question 26 26. Which of the following is NOT an example of the tourism sector of the hospitality industry?

Question 27 27. This leader usually oversees the operations of the entire organization and reports directly to the owner or CEO.

Question 28 28. A _____ is generally paid hourly and is tasked with overseeing a specific area of operations. This leader will typically schedule their staff, and they often interview, hire, congratulate, and discipline their employees.

Question 29 29. Why is it important in the hospitality industry to always provide high-quality customer service?

Question 30 30. Which of the following is NOT a skill that is needed in the hospitality industry?

Hospitality Industry Basics Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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