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Question 11.Which is NOT an example of body language?
Question 22.What will a customer service operating manual ensure?
Question 33.Sometimes you can quickly calm an irate customer by simply _____.
Question 44.Customers do not want to hear about your company _____.
Question 55.It is not always what you say, but how you say it. Which of the following apply to this sentence?
Question 66.Which strategy to generate repeat business includes special discounts for preferred customers?
Question 77.A benefit of standard operating procedures for a customer would be:
Question 88.Which of the following questions should be considered when developing a customer service operating procedure?
Question 99.Name a method that businesses can utilize to make it easier for a customer to purchase.
Question 1010.Non-verbal cues is an example of which?
Question 1111.Customers are usually upset when they have which of these problems?
Question 1212.Companies that invest in mentoring and training employees will experience:
Question 1313.What is customer loyalty?
Question 1414.How can businesses increase subscriptions to their newsletters?
Question 1515.One benefit of using customer service computer software includes:
Question 1616.What is a targeted email?
Question 1717.Which is an example of personalized service?
Question 1818.Identifying potential problems before they actually happen is called being _____.
Question 1919.How is empathy defined?
Question 2020.Which strategy for generating repeat business is innocent and unforced?
Key Customer Service Skills & Strategies Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!