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Theories of Business Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 2 2. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 3 3. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 4 4. Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

Question 5 5. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

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Question 6 6. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 7 7. Pick the answer choice that represents an example of organizing:

Question 8 8. _____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

Question 9 9. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Question 10 10. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

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Question 11 11. Which of these is NOT an example of a business process?

Question 12 12. When businesses continually improve their process it _____.

Question 13 13. Why do businesses use improvement processes?

Question 14 14. How do business processes vary depending on different types of business?

Question 15 15. Which of the following steps occur once a process is put in place and employees are trained to carry out that process?

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Question 16 16. Managers use which of the following to achieve organizational goals?

Question 17 17. How do middle level managers serve as a liaison between top management and the rest of an organization?

Question 18 18. Why do lower level managers have a more interpersonal role than managers at higher levels?

Question 19 19. How are top level managers different from managers at other levels?

Question 20 20. Which of these people is most likely to be a middle manager?

Theories of Business Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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