Login
Copyright

Important Hard Skills for Customer Service

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: The Importance of Good Communication with Customers

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
 Replay
Your next lesson will play in 10 seconds
  • 0:00 What Are Hard Skills?
  • 0:26 Customer Service…
  • 0:45 Typing & Technology Skills
  • 1:17 Software System Skills
  • 1:38 Time Management & Multitasking
  • 2:10 Lesson Summary
Add to Add to Add to

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Login or Sign up

Timeline
Autoplay
Autoplay
Create an account to start this course today
Try it free for 5 days!
Create An Account
Lesson Transcript
Instructor: Savannah Samoszuk

Savannah has over eight years of hotel management experience and has a master's degree in leadership.

There are many different skills needed in customer service and having the right ones is essential. This lesson will define hard skills and discuss several examples.

What Are Hard Skills?

You may remember a time when you were dealing with a customer service representative and you thought they just did not have the right skills to be in that position. Hard skills are tangible and teachable skills that can be measured. They can be found on your resumé and are typically what makes you qualified for the job. Let's look at the hard skills needed in customer service.

Customer Service Industry Knowledge

It is important that a customer service representative has knowledge of how the customer-focused service industry works and how to sell a product or service. Customer service involves offering assistance to people. Regardless of the type of product or service you are providing, you must have excellent people skills.

Typing & Technology Skills

Most positions in the customer service industry require the use of computers and the ability to type at a quick rate. For example, if you are a hotel reservation agent, you will be required to type all of the customer's information quickly in order to provide efficient service. Also, with the increased use of technology in all industries, it is beneficial to be familiar with it. Some restaurants are using touch screens to order and will need customer service staff that can work with the new technology and help customers use it as well.

Software System Skills

It takes time and money to train new employees on software systems, which is why some companies look for candidates that already have these skills. Hotels are a great example, as many hotel brands may use a different software system that requires training for new employees. When they are hiring new candidates, they give preference to those who have experience with their software system.

To unlock this lesson you must be a Study.com Member.
Create your account

Register for a free trial

Are you a student or a teacher?
I am a teacher
What is your educational goal?
 Back

Unlock Your Education

See for yourself why 10 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back

Earning College Credit

Did you know… We have over 95 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it free for 5 days!
Create An Account
Support