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Sectors & Services of the Hospitality Industry

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  • 0:02 Looking at the…
  • 0:49 Accommodations & Services
  • 1:41 Tourism & Travel
  • 2:23 Food & Beverage
  • 3:18 Lesson Summary
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Lesson Transcript
Instructor: Brianna Whiting
Visiting a new location is often something we all look forward to. Whether it's a yearly event or something that is a rare treat, each time we jump on a plane, stay in a hotel, or eat at a restaurant we are participating in the hospitality industry.

Looking at the Hospitality Industry

When was the last time you took a vacation? Where did you go? Did you stay in a hotel? Perhaps you went out to dinner at a fancy restaurant or took a tour of a local sweet spot. Now think about how you traveled to your destination. Maybe you flew in an airplane or even took a train. You might be asking yourself, what's the connection between all of these luxuries? Well, you see, anytime you stay in a hotel, eat in a restaurant, participate in leisure activities, or jump on a plane, you are actively supporting and participating in the hospitality industry. The hospitality industry is an industry that focuses on customer satisfaction while providing luxury services pertaining to accommodations, food and beverage services, and tourism and travel.

Accommodations & Services

There are many sectors in the hospitality industry, and each of them provide a variety of services. One of the first ones that usually comes to mind when thinking about the hospitality industry is accommodations. Anytime someone stays in a hotel, at a bed and breakfast, a cabin, or even a house boat, someone is staying in an accommodation. Most consider accommodations as a place to stay while traveling, perhaps on business, with your family, or a getaway with friends. Accommodations should provide comfort, customer service, and even cater to the needs of the customer.

So what kind of services does this sector offer? Well, you need your room cleaned, which includes the cleaning staff. You need someone working at the front desk to answer questions and check you in when you arrive. And, you even need someone working at the gift shop should you want to purchase any essentials or a fun souvenir.

Tourism & Travel

When you took your last trip, did you do any sightseeing? If you visited an amusement park, went to a ski resort, or decided to scuba dive, you were taking part in the tourism part of the hospitality industry. And, if you took a plane, a train, or even a cruise ship to get to your destination, that would be part of the travel portion of the industry.

So what types of services are provided in the tourism and travel sector? Well, you have flight attendants, tour guides, pilots, cruise staff, those that work the gates at many entrances, ski instructors, or those that drive the boat you rented for a private scuba expedition. There are even those that work at convention and tourism centers that provide information about the local area.

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