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The Importance of Strong Communication Skills for Leaders

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  • 0:03 Horror Stories &…
  • 0:43 Effective Leaders &…
  • 3:19 Lesson Summary
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Lesson Transcript
Instructor: Tara Schofield
There is nothing more frustrating than a leader who doesn't have strong communication skills. Likewise, working with someone who values effective communication makes work more enjoyable. This lesson discusses the value of strong communication skills.

Horror Stories & Success Stories

Oh the horror stories you can tell about some of your former managers who were terrible communicators. They didn't share information, didn't keep their team informed, and were frustrated when people didn't do what they wanted. Unfortunately, their employees did not know what was expected of them and were confused most of the time.

On the other hand, you've also had really great managers who were excellent communicators. You knew what they wanted, you knew where you stood with them, and you understood what you needed to improve. Without a doubt, those managers were more enjoyable to work with and you liked going to the office each morning.

Effective Leaders & Communication

One of the greatest strengths of an excellent leader is having strong communication skills. That one quality sets most leaders apart as a respectful, trusted leader. There are some key aspects to having strong communication skills:

1. Being direct and straight-forward: Most managers know what needs to be done but shy away from having direct conversations with their employees. Many problems continue on for far too long because the person in charge hesitates addressing the problem with their employees. A good leader understands that sharing information, even when difficult, builds rapport and trust with their team. They demonstrate respect and honesty by being straight-forward with both good and bad information.

2. Listening to others: By asking questions or listening to feedback from their team, colleagues, and customers, effective leaders can learn invaluable information. They become informed about problems, ways to improve operations, and concerns that others have. When a manager listens and follows through on solving problems or implementing recommendations, their team is willing to share even more information in the future. It also demonstrates that the leader is committed to their team, the company, the customers, and the positive future of all parties.

3. Taking time: Let's face it, time is the most valuable asset most leaders have, yet is the most limited resource available. A leader exhibits their priorities by where they spend their time. If a leader will not dedicate appropriate time to communicate appropriately with employees, their overall sincerity will be questioned.

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