What Is a Facilitator in a Business? - Definition & Role

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  • 0:00 Definition
  • 0:33 Roles
  • 1:51 Skills Necessary for a…
  • 2:27 Example
  • 3:30 Lesson Summary
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Lesson Transcript
Instructor: Shawn Grimsley
Facilitators help get things done. In this lesson, you'll learn about facilitators and the role they play in business. You'll also have a chance to take a short quiz after the lesson to reinforce your knowledge.

Definition

A facilitator helps a group of people in a business to reach an outcome or decision for which everyone will take responsibility and be fully committed. A facilitator helps by providing a structure to a process enabling cooperative decision-making. You must note that a facilitator doesn't lead, but rather guides. The facilitator doesn't offer solutions or recommend decisions, but rather helps the group discover solutions. In the simplest terms, they are consensus builders.

Roles

Many view a facilitator as someone who can help the group view the matters they must confront as learning experiences and not as antagonistic or confrontational experiences. If you ever act as a facilitator, you will serve three functions:

The first is intervention; you help the group learn from one another by intervening when necessary to calm tense situations or situations that are threatening to collapse the process. You intervene by guiding the conversation to a more productive avenue. You also create a safe environment that is receptive to the exchange of constructive feedback.

The next aspect involves encouraging objectivity. Here you help the group take a step back and observe itself and its interactions objectively. You help it theorize and experiment with new approaches of accomplishing goals, objectives, tasks, or problem solving.

Finally the third function deals with understanding the learning process. You try to help members understand their respective learning processes. Once someone understands how to learn, we can change many different types of situations into learning experiences. This should help put issues before the group in a more positive light and help facilitate a resolution by each member learning about the issues from different perspectives and different approaches to solutions.

Skills Necessary for a Facilitator

A good facilitator needs to have a set of core competencies. The facilitator needs to have active listening skills, where you can provide feedback to the person communicating to you. This is done by restating or paraphrasing what has been spoken, to confirm your understanding. The facilitator should possess careful observation skills and a sense of timing which is basically knowing when to intervene and when to refrain from intervening. In addition, they should have sensitivity to the group dynamics, by allowing the group to move in directions or areas that the facilitator may not totally agree with.

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