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What Is Professionalism in Communication? - Definition & Skills

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  • 0:03 Workplace Communication
  • 0:31 Types of Workplace…
  • 1:58 Maintain Professionalism
  • 4:03 Lesson Smmary
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Lesson Transcript
Instructor: Rachel Shipley

Rachel has worked with several businesses developing policies on customer experience and administration.

In this lesson, we explore different types of workplace communication. Discover how to maintain professionalism when communicating by learning some helpful tips.

Workplace Communication

Have you ever said something in conversation or over text that you immediately regretted? Well, don't stress. Today we're going to talk about the many different ways you communicate at work and discuss how to remain professional. We want you to keep your foot out of your mouth, so to speak.

Let's get started…

Types of Workplace Communication

First things first. Let's look at the different ways you communicate and define those in regards to professional communication.

  • Written communication: The written word is definitely a lost art. Texting and instant messaging has taken over. You'd be surprised how many people cannot put together a simple letter these days without their 'LOLs' and other trendy text verbiage. In a professional setting, written communication encompasses writing memos, letters, resumes, and more. Grammar and punctuation are imperative in written communication.

  • Oral communication: Using your voice allows you to communicate what you think and feel. Oral communication is helpful when giving presentations, leading meetings, and in daily conversations with coworkers.

  • Visual communication: When you use visual aids to convey a message or idea, that is considered visual communication. It can be anything from a billboard, a power point presentation, or a sign posted in the break room. If you can read it and look at it, more than likely it is a form of visual communication.

  • Technology-based communication (email, text, social media): This type of communication is consistently growing as technology advances. Basic forms of technological communication are email and an inter-company instant messenger. However, with the increase in social media, many businesses are taking their communication to new mediums with Instagram, Twitter, Facebook, and more.

Maintaining Professionalism

Remember in 2014 when American Apparel posted a photo of the Challenger Space Shuttle exploding in celebration of the Fourth of July, tagged with #cloud #smoke on their Tumblr account? Many companies and individuals embarrass themselves on social media on a daily basis. Not only do people have epic fails through social media, but also in everyday communication - written, oral, visual, and technological. Remaining professional can be difficult in today's society.

Here are some easy ways to convey professionalism in your communication:

  • Be concise in what you have to say; rambling can get you into trouble.
  • When you need to describe things in detail, use bulleted points to keep your thoughts clear.
  • Make sure what you say and write is comprehensible.
  • Think twice before you hit 'reply all' or 'send.'
  • Spell and grammar check all work that is going to be seen by another party.

There are many different ways to improve your professionalism in workplace communication. Another critical aspect to remember though is not just your workplace communication, but your personal social media accounts and other interactions with people that could affect your professional life as well.

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