Business Etiquette In the Workplace and Beyond


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Business Etiquette

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1. The four features of business etiquette are:

2. What would business etiquette rules say? If it is a casual Friday and the rest of the staff wears jeans to work. What do you do?

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About This Quiz & Worksheet

Today's business environment draws managers, employees, customers and clients from many different backgrounds and cultures, and business etiquette offers a guideline for behavior that lets a diverse group of people interact comfortably and professionally. This quiz/worksheet combo will help you understand different aspects of business etiquette and how it contributes to the success of both individuals and companies.

Quiz & Worksheet Goals

In these assessments you'll be tested on:

  • The purpose of business etiquette
  • The four features of business etiquette
  • Business etiquette and dress
  • Etiquette guidelines for cell phones
  • Etiquette for business meetings that involve ordering food

Skills Practiced

This quiz and worksheet lets students practice the following skills:

  • Information recall - access the information you've gained regarding business etiquette
  • Knowledge application - use your understanding of business etiquette to answer questions about the different types of behavior that business etiquette addresses
  • Distinguishing differences - compare and contrast business etiquette with other traditional rules of etiquette that apply in social situations
  • Making connections - using your understanding of business etiquette to examine its potential effect on teamwork and productivity

Additional Learning

To learn more, review the accompanying lesson on business etiquette. This lesson covers the following objectives:

  • Understand the purpose of business etiquette
  • Define non-verbal communication
  • Know the main types of behavior covered by business etiquette
  • Understand the consequences of a lack of business etiquette
  • Understand how business etiquette affects a company's image and brand