Login
Copyright

Generating Customer Interest Over the Phone

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What are common challenges faced when trying to generate customer interest over the phone?

Start Your Free Trial To Take This Quiz

As a member, you'll also get unlimited access to over 55,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Free 5-day trial
It only takes a few minutes to set up and you can cancel at any time.
Already registered? Login here for access

1. What is a need?

2. Why is it important to ask the right questions when generating interest over the phone?

Start your free trial to access this entire worksheet
A premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The ability to successfully create customer interest by phone is a desirable skill. This quiz and worksheet gauge how well you understand this skill by testing your knowledge of customer needs and how to generate interest. Quiz questions also explore common challenges and the importance of taking specific steps when creating interest over the phone.

Quiz & Worksheet Goals

This quiz and worksheet will assess your knowledge of:

  • Difficulties associated with generating customer service over the phone
  • The meaning of a need
  • The importance of asking the right questions when generating interest over the phone
  • Why a representative should discover a customer's needs
  • Ways to generate interest

Skills Practiced

Practice the following skills using this quiz and worksheet:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on generating customer interest over the phone
  • Interpreting information - verify that you can read information regarding the process of creating customer interest by phone and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about customer needs, how to generate interest over the phone and challenges associated with generating interest

Additional Learning

Understand the basics of creating customer interest by phone by examining the associated lesson called Generating Customer Interest Over the Phone. This lesson explores the following topics:

  • How a customer service representative can get a customer to engage
  • Creating customer interest in a specific product or service
  • What a representative can do to gain a customer's commitment
  • Best practices for asking customers the right questions
  • A common customer action that puts pressure on a customer service representative
Support