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What is a Customer Experience Manager?

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

A _____ tracks a company's interactions with their customers and works to ensure that the customer expectations are met or exceeded.

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1. The three main responsibilities of a customer experience manager are _____, customer relationship management, and _____.

2. _____ is the relationship the customer has with a company from start to finish. This includes things like retention, loyalty, and how often the customer uses a company's products or services.

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About This Quiz & Worksheet

The quiz/worksheet combo is helpful in checking your comprehension of a customer experience manager. Some topics you will be tested on include the responsibilities of a customer engagement manager and an example of how a customer's experience might be improved.

Quiz & Worksheet Goals

With these assessments, you can check your knowledge of:

  • Why a customer engagement manager tries to look for areas for improvement
  • The three main responsibilities of a customer engagement manager
  • A person who tracks a company's interactions with their customers
  • The relationship between a company and the customer
  • An example of improving a customer's experience

Skills Practiced

  • Interpreting information - verify that you can read information about an example of improving a customer's experience and interpret it correctly
  • Knowledge application - use your knowledge to answer a question about the roles of a customer engagement manager
  • Reading comprehension - ensure that you draw the most important information from the lesson on customer experience managers

Additional Learning

If you look at the lesson called, What is a Customer Experience Manager?, you can learn even more about this type of manager. Use this lesson to cover these other topics:

  • Determining areas for improvement
  • The daily activities of customer experience managers
  • Making improvement suggestions
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