Login

Relationship Between Customer Service & Satisfaction: Levels & Examples

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the definition of customer service?

Start Your Free Trial To Take This Quiz

As a member, you'll also get unlimited access to over 70,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Free 5-day trial
It only takes a few minutes to set up and you can cancel at any time.
Already registered? Login here for access

1. Which of the following is a true statement about customer service?

2. What are the three levels of customer service in relation to job performance?

Start your free trial to access this entire worksheet
A premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

How much to you know about customer satisfaction and service? Use this quiz and worksheet to find out! Both assessments feature questions that gauge how much you know about customer service, including its definition, three levels in relation to job performance and effect on customers. To pass, choose the best of the four answers available with each question.

Quiz & Worksheet Goals

This quiz and worksheet test your ability to:

  • Define customer service
  • Identify a true statement about customer service
  • Recognize the three levels of customer service in relation to job performance
  • Pinpoint an example of standard customer service
  • Describe a customer's reaction to desired customer service

Skills Practiced

Practice the following skills using this quiz and worksheet:

  • Interpreting information - verify that you can read information regarding standard customer service and interpret it correctly
  • Information recall - access the knowledge you've gained regarding the three levels of customer service in relation to job performance
  • Knowledge application - use your knowledge to identify a customer's reaction to receiving the customer service he or she desired

Additional Learning

Review the lesson called Relationship Between Customer Service & Satisfaction: Levels & Examples to learn more about the following:

  • Why businesses rely on customer service
  • What customer service includes
  • How businesses can increase their customer satisfaction level
  • Levels of customer service experienced by customers in a continuing relationship with a business
Support