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Important Hard Skills for Customer Service

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the definition of hard skills?

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1. Why do you need technology skills in customer service?

2. Why are software system skills important when hiring for a customer service position?

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About This Quiz & Worksheet

What are some hard skills needed for successful customer service? You will be quizzed on relevant definitions as well as the importance of particular hard skills.

Quiz & Worksheet Goals

The quiz asks you to:

  • Provide a definition of hard skills
  • Explain why technology abilities are needed in customer service
  • Give an example of a software system skill
  • Describe the importance of time management skills
  • Provide examples of hard skills

Skills Practiced

  • Information recall - access your knowledge of software system skills
  • Defining key terms - ensure that you can properly define main terms, such as hard skills
  • Knowledge application - use your understanding to explain why time management matters in customer service

Additional Learning

Review the lesson called Important Hard Skills for Customer Service to learn more about this topic. The lesson is centered on the following objectives:

  • Provide details about four hard skills related to customer service
  • Explain why computer skills are important for customer service
  • Understand why customer service representatives can't rely solely on software system skills
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