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What Is Customer Service? - Definition, Types & Role in Marketing

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is NOT one of the characteristics of good customer service?

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1. Which of the following is NOT a type of customer service discussed in the lesson?

2. How do technical customer service professionals help customers?

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About This Quiz & Worksheet

Customer service can make or break a business. This quiz/worksheet combo will help test your understanding of customer service. You'll be tested on areas that include the characteristics of good customer service, types of service, and marketing customer service.

Quiz & Worksheet Goals

These assessments will test you on the following aspects of customer service:

  • Types of customer service
  • Good customer service
  • How companies market customer service

Skills Practiced

This quiz and worksheet allow students to test the following skills:

  • Making connections - use understanding of the concept of customer service
  • Defining key concepts - ensure that you can accurately define main phrases, such as professionalism and personalization
  • Information recall - access the knowledge you've gained regarding types of customer service
  • Knowledge application - use your knowledge to answer questions about the role of customer service in marketing

Additional Learning

To learn more about customer service, review the accompanying lesson, What is Customer Service? - Definition, Types & Role in Marketing. This lesson covers the following topics:

  • Characteristics of good customer service
  • The purpose of the call center
  • Examples of politeness and importance of personalization
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