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Writing Skills in Customer Support Tickets & Emails

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What are four guidelines for writing effective responses to customer service tickets and emails?

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1. What is the name given to reusable company writing that is impersonal, canned, generic, and stale?

2. What does it mean to write a 'correct' response to a customer service ticket or email?

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About This Quiz & Worksheet

Writing skills play an important role in effective customer service, and this pair of practice assessments will help gauge your comprehension of the necessity for strong writing skills in customer service. The quiz will ask questions about guidelines and aspects of effective customer service writing

Quiz & Worksheet Goals

This pair of assessments will test you on:

  • Guidelines for effective customer service ticket and emails
  • Name for reusable company writing
  • Definition of correct response
  • Template as it applies to customer service
  • What makes a customer service response ineffective

Skills Practiced

  • Reading comprehension - ascertain if you retained key information from the related customer service writing skill section
  • Information recall - access the knowledge you've gained regarding guidelines for effective customer service writing
  • Knowledge application - employ your knowledge to answer questions about correct responses to customer tickets or emails

Additional Learning

If you want to find out more about customer service writing skills, check out the corresponding lesson titled Writing Skills in Customer Support Tickets & Emails. This lesson will go over the following main points:

  • Four key tips for writing effective customer service responses
  • Importance of precision and punctuation in responding to customer tickets and emails
  • Negative message sent by boilerplate or template service responses
Final Exam
Building Customer Service Soft Skills
This course currently has no final exam ready
Chapter Exam
Support