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Mapping the Customer Journey: Examples & Management

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is mapping the customer journey?

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1. Which is a part of mapping the customer journey?

2. Why is mapping the customer journey important for companies?

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About This Quiz & Worksheet

In this quiz and worksheet combination, you will be looking at the process of mapping the customer journey. Questions ask about the definition of mapping the customer journey and an example of a post sales support.

Quiz & Worksheet Goals

Expect to see the following concepts appearing in question form in the quiz:

  • Parts of mapping the customer journey
  • Why mapping the journey is important for companies
  • An example of a customer query
  • Examples of post sales support

Skills Practiced

  • Defining key concepts - ensure that you can pick out an example of post sales support
  • Knowledge application - use what you know to answer questions about a customer query
  • Information recall - remember what you have learned about the process of mapping the customer journey

Additional Learning

For more learning, check out the lesson titled Mapping the Customer Journey: Examples & Management. With it, you can look into the following other ideas:

  • Customer awareness
  • Process analysis
  • Pricing
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