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The Importance of Good Communication with Customers

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Why are excellent communication skills important?

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1. What does clear and effective speaking do?

2. What does speaking politely to your customer show them?

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About This Quiz & Worksheet

Assess your comprehension on the importance of good communication with customers via the quiz and worksheet. You'll need to grasp things like excellent communication skills and clear and effective speaking.

Quiz & Worksheet Goals

Find out how well you know how to:

  • Explain what results from speaking politely to a customer
  • Determine the goal of empathetic listening
  • Understand the importance of proper communication skills

Skills Practiced

Practice the following skills for studying:

  • Making connections - use understanding of the concept of clear and effective speaking and how it is connected to communication skills
  • Interpreting information - verify that you can read information regarding empathetic listening and interpret it correctly
  • Information recall - access the knowledge you've gained regarding what it means to speak politely to a customer

Additional Learning

This lesson will teach you more about the subject. The lesson is entitled The Importance of Good Communication with Customers and it will adhere to the following goals:

  • Understand how to develop good communication
  • Recognize how communication skills are applied
  • Determine the best way to engage with customers
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