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Team Conflict and the Work Process

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

How does a perceptual set of beliefs, values and attitudes influence the behavior of people?

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1. Two coworkers are having a dispute about how to achieve the goal of their company, which is to introduce the most competitive product in the smart phones industry. In the heat of the argument, one of the workers calls the other a lazy good-for-nothing. Why is this an example of a people conflict?

2. Thomas and Jane are working on a proposal of a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane states, We must focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

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About This Quiz & Worksheet

This quiz/worksheet combo helps gauge your knowledge of different conflicts that can arise in teams. Topics you will be quizzed on include the types of team conflicts relating to group goals and personal disagreements.

Quiz & Worksheet Goals

Use this quiz and worksheet to assess your understanding of:

  • Type of conflict in a group caused by disagreements about group goals and performance
  • Conflict type in which team members have personal disagreements
  • Major source of conflicts in teams

Skills Practiced

This quiz and corresponding worksheet can help you practice the following skills:

  • Defining key concepts - ensure that you can accurately identify types of team conflict by their definition or example
  • Information recall - access the knowledge you have gained regarding the major sources of conflicts in teams
  • Knowledge application - use your knowledge to answer questions about conflicts in teams

Additional Learning

To learn more about team conflicts, review the corresponding lesson called Team Conflict and the Work Process. This lesson covers the following topics:

  • Definition of conflict
  • How conflict develops
  • Characteristics and properties of different conflict types
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