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Treating Your Customers with Respect

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is considered to be the foundation for customer service excellence?

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1. Why is repeating information back to the customer a good idea?

2. When providing customer service, is it okay to chew gum or eat food as long as the customer doesn't notice?

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About This Quiz & Worksheet

Use the worksheet and quiz to find out how much you know about valuing customers. You'll be tested on the type of respect necessary to gain a customer's trust and appreciation and how to go about it.

Quiz & Worksheet Goals

These study resources will get you to:

  • Determine the main component of excellent customer service
  • Understand why you should repeat information back to the customer
  • Recognize inappropriate things to do while interacting with a customer
  • Identify the worst response to an upset customer
  • Name ways to show a customer that you respect them

Skills Practiced

You'll be practicing the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on valuing your customers
  • Interpreting information - verify that you can read information regarding how to respect a customer and interpret it correctly
  • Information recall - access the knowledge you've gained regarding an improper response to an upset customer

Additional Learning

Make use of the lesson entitled Treating Your Customers with Respect to learn more about key customer service principles. The lesson will adhere to the following:

  • Understand the role of common sense and common courtesy when valuing your customers
  • Recognize other 'basics' of valuing customers
  • Learn the proper techniques for responding to customers when things go bad
Final Exam
Providing High Quality Customer Service
This course currently has no final exam ready
Chapter Exam
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