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Customer Service Courses

Find a study guide covering customer service from our library of easy-to-understand video lessons. You can use our courses to improve your grades and ace your exams.

How It Works

  • Choose a study guide: We offer lessons covering customer service principles, including defining customer service, methods of marketing and customer relationship management. Our customer service lessons can help you improve your grades in school or provide you with additional skills for job advancement.
  • Watch fun, easy-to-understand video lessons: Our expert instructors bring customer service concepts to life in bite-sized video lessons that can be viewed from any device.
  • Take the practice quizzes and exams: Each lesson concludes with a practice quiz that tests your mastery of customer service concepts. There are also practice exams at the end of each chapter to help you prepare for your tests.
  • Our expert instructors are on hand to help: If you have any questions, our expert instructors are available to answer your questions.

Who Are Our Courses For?

  • Employees who want to learn customer service concepts for job advancement
  • Students who need an interesting, self-paced course that they can complete on their own schedule
  • Students looking for an alternative to traditional classroom lectures and textbooks
  • Students who need tutoring assistance
  • Student who want to save on college tuition

Why Our Courses Work

  • Learn real-world customer service concepts: Our bite-sized video lessons include examples that apply to real-world situations.
  • You set your study schedule: You can view our video lessons on your phone, tablet or computer in the quiet of your home, on your lunch break or in a waiting room.
  • Access any course: Your subscription gives you unlimited access to all courses in our library, so you can continue on to advanced courses or learn a whole new subject. We offer tons of courses at every level of learning.
  • Take practice quizzes and exams: Test your mastery of the concepts by taking the quizzes and chapter exams.
  • Learn at your own pace: You decide when you study and how many lessons you view a day. You can skip a day or view ten lessons after lunch.

Easily Master Customer Service

Watch short, fun videos taught by great teachers

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Customer Experience Management Training
Customer Experience Management Training
Customer Service
View Lessons (41)
Customer Service Manager Skills & Training
Customer Service Manager Skills & Training
Customer Service
View Lessons (29)
Developing Strong Customer Service Skills
Developing Strong Customer Service Skills
Customer Service
View Lessons (10)
Hospitality 309: Food & Beverage Service & Operations
Hospitality 309: Food & Beverage Service & Operations
Customer Service
View Lessons (87)
Building Customer Service Soft Skills
Building Customer Service Soft Skills
Customer Service
View Lessons (9)
Building & Managing Customer Loyalty Programs
Building & Managing Customer Loyalty Programs
Customer Service
View Lessons (11)
CCXP Exam Study Guide - Certified Customer Experience Professional
CCXP Exam Study Guide - Certified Customer Experience Professional
Customer Service
View Lessons (79)
Developing Effective Telephone Customer Service Skills
Developing Effective Telephone Customer Service Skills
Customer Service
View Lessons (11)
Improving Customer Satisfaction & Retention
Improving Customer Satisfaction & Retention
Customer Service
View Lessons (10)
Providing High Quality Customer Service
Providing High Quality Customer Service
Customer Service
View Lessons (9)
Using Customer Feedback to Improve Service
Using Customer Feedback to Improve Service
Customer Service
View Lessons (12)
Improving Internal Customer Service
Improving Internal Customer Service
Customer Service
View Lessons (10)
Qualities of Good Customer Service
Qualities of Good Customer Service
Customer Service
View Lessons (15)
Benefits of Customer Relationship Management (CRM)
Benefits of Customer Relationship Management (CRM)
Customer Service
View Lessons (9)
Marketing: Skills Development & Training
Marketing: Skills Development & Training
Customer Service
View Lessons (83)
Measuring Customer Satisfaction
Measuring Customer Satisfaction
Customer Service
View Lessons (12)
Building Customer Relationships
Building Customer Relationships
Customer Service
View Lessons (9)
Understanding Customer Relationship Management Basics
Understanding Customer Relationship Management Basics
Customer Service
View Lessons (9)
Customer Service Email Etiquette
Customer Service Email Etiquette
Customer Service
View Lessons (8)
Creating Proactive Customer Service
Creating Proactive Customer Service
Customer Service
View Lessons (9)
Call Center Customer Service - Improving Customer Satisfaction
Call Center Customer Service - Improving Customer Satisfaction
Customer Service
View Lessons (8)
Establishing Customer Service Metrics
Establishing Customer Service Metrics
Customer Service
View Lessons (13)
Performing a Customer Needs Analysis
Performing a Customer Needs Analysis
Customer Service
View Lessons (12)
How to Lead a Customer Service Team
How to Lead a Customer Service Team
Customer Service
View Lessons (13)
Improving Customer Service Leadership
Improving Customer Service Leadership
Customer Service
View Lessons (12)
Providing After-Sales Customer Service
Providing After-Sales Customer Service
Customer Service
View Lessons (10)
Building a Customer Service Team
Building a Customer Service Team
Customer Service
View Lessons (28)

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