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Ch 6: Enterprise Business Systems

About This Chapter

Watch information systems and computer applications video lessons with multiple-choice quizzes for immediate feedback. Learn essential facts about enterprise business systems.

Enterprise Business Systems

Having a strong technology platform for a business is essential. Proper software, applications and other systems can help to keep a business organized and assist with a smooth flow of information throughout a company. Enterprise software is common in businesses because this type of software can help to enhance and add to the overall performance of a business.

Discover exactly what enterprise software is and what it can do for a business. Take a look at specific enterprise software, such as Transaction Processing Systems (TPS), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Knowledge Management (KM), Artificial Intelligence (AI) and Electronic Data Interchange (EDI).

Find out what TPS you need in order to conduct business. Learn more about how ERP can incorporate various business processes into one system. Discover the importance of CRM and learn how it can make a business more customer-focused. Get the scoop on how SCM can provide links between operations, suppliers and customers. Figure out the reason why KM works so effectively to gather, store and share information among a business, its partners and its customers. See what things AI can help a business with. Discover more about how electronic information exchange between customers and suppliers can benefit a business through an introduction to EDI.

Let these lessons help you to understand these processes better. Become familiar with the ins and outs of enterprise software, so you can incorporate it into your own business in the future. Thanks for watching!

8 Lessons in Chapter 6: Enterprise Business Systems
Enterprise Software for Business Applications

1. Enterprise Software for Business Applications

Enterprise software gives multiple users in different locations access to the same functionality. This central system ensures that information is shared across all functional areas and levels of management within an organization.

Transaction Processing Systems (TPS): Batch and Real-Time Systems

2. Transaction Processing Systems (TPS): Batch and Real-Time Systems

Transaction processing systems capture and process the detailed information necessary to update data on the fundamental operations of an organization. Learn about the characteristics of different types of systems in this lesson.

Enterprise Resource Planning: Using ERP to Integrate Business Processes

3. Enterprise Resource Planning: Using ERP to Integrate Business Processes

Enterprise resource planning is a set of integrated program to manage the critical operations for an entire organization. Learn about the advantages and challenges of implementing ERP.

Customer Relationship Management: Using CRM to Focus on Customers

4. Customer Relationship Management: Using CRM to Focus on Customers

Customer relationship management (CRM) is an enterprise business system that organizations utilize to acquire, enhance, and retain relationships with customers. This lesson explores how CRM helps organizations become more customer-focused and profitable by combining functional processes with business operations.

Supply Chain Management in the Business, Supplier & Customer Network

5. Supply Chain Management in the Business, Supplier & Customer Network

Supply chain management is concerned with all the interconnected businesses that are part of providing end products or services to customers. Learn how SCM can reduce costs and improve customer service.

Knowledge Management: Capture, Store & Share Information with KM

6. Knowledge Management: Capture, Store & Share Information with KM

Knowledge management makes it possible to capture, store, share and utilize the knowledge and experience of an organization. Learn about the different types of knowledge and how knowledge management is implemented in this video lesson.

Using Artificial Intelligence (AI) and Expert Systems to Solve Complex Problems

7. Using Artificial Intelligence (AI) and Expert Systems to Solve Complex Problems

Artificial intelligence is used to develop computer systems that demonstrate characteristics of intelligent behavior. Expert systems make it possible for a novice to perform at the level of an expert in very specific situations. Learn more about both of these systems in this lesson.

Electronic Data Interchange and the Transfer of Transactional Information

8. Electronic Data Interchange and the Transfer of Transactional Information

Electronic Data Interchange is a set of rules that describe how electronic business is conducted over a computer network. Learn how EDI replaces the paper documents that used to be part of most business transactions.

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