About This Chapter
Introduction to Operations & Supply Chain Management - Chapter Summary and Learning Objectives
The marketplace for goods and services is now a global enterprise that functions 24/7. This dramatic change in how and when the world demands products has forced businesses to drastically alter the way they produce their goods. Operations and supply chain management has become a critical element of meeting worldwide demand. Operating a business in the most efficacious way, and ensuring that raw materials are ready and available when needed has become a science. This chapter, Introduction to Operations & Supply Chain Management, will introduce you to the principles used by contemporary businesses in running their operations and ensuring the timely availability of raw materials. You'll begin to understand more about the processes involved and the theory behind them. In these lessons, you'll learn things like:
- Supply chain management in the business, supplier and customer network
- Services marketing and the difference between services and goods
- The impact of globalization on operations and supply chain management
- How core competencies are leveraged
- How organizations and managers make decisions
- Major contributors to quality management
|Supply Chain Management: Technology, Measurement, Relationship & Material Integration||Define supply chain and how it impacts an organization's function.|
|Supply Chain Management in the Business, Supplier and Customer Network||How different components of the network view and use supply chain management.|
|Logistics of Goods and Services||The process of getting goods and services to market.|
|History of Operations and Supply Chain Management||Learn how operations and supply chain management evolved.|
|Services Marketing: The Difference Between Services and Goods||Discover the differences between goods and services.|
|Production, Productivity & Competitiveness||Examine the distinctions among these three factors.|
|Globalization's Impact on Operations & Supply Chain Management||Find out how globalization has impacted operations and supply chain management.|
|Strategy Formulation: Definition, Model & Process||Discover the five steps of strategy formulation.|
|Leveraging Core Competencies in Operations & Supply Chain Management||Define core competencies and how they can be utilized for competitive advantage.|
|Order Winners & Qualifiers: Difference & Examples||Explore customers' order winners and qualifiers and why this difference matters.|
|Positioning Strategy: Definition & Examples||Learn about positioning strategy and its purpose.|
|Strategy Deployment: Definition & Process||Find out how strategy deployment turns a firm's positioning strategy and resulting order winners and order qualifiers into specific performance requirements.|
|The Decision Making Process for Organizations||Examine the steps of the decision making process.|
|Decision Making for Managers: Certainty, Risk & Uncertainty||Find out how these three factors influence decision making for managers.|
|Strategic Decisions in Operations & Supply Chain Management||Examine several strategic decisions and their effect on operations and supply chain management.|
|Quantitative Decision Making Tools: Decision Trees, Payback Analysis and Simulations||Study the decision making tools used by management to make informed decisions.|
1. Supply Chain Management: Technology, Measurement, Relationship & Material Integration
Marketing managers realize how distribution can be costly if there is not an efficient plan in place. Supply chain management is a strategy that allows seamless integration of all pieces of the distribution chain.
2. Supply Chain Management in the Business, Supplier & Customer Network
Supply chain management is concerned with all the interconnected businesses that are part of providing end products or services to customers. Learn how SCM can reduce costs and improve customer service.
3. Logistics of Goods and Services
Logistics management is essential for the proper functioning of a supply chain and for successfully serving customers. In this lesson, you'll learn about the role of logistics in supply chain management and how intermediaries can be used in the process.
4. History of Operations & Supply Chain Management
We'll discuss the evolution and history of operations and supply chain management through some real company examples, including Ford, Dell Computers and Wal-Mart, in this lesson.
5. Services Marketing: The Difference Between Services and Goods
In this lesson, you'll learn the difference between a service and a good. Discover how services are marketed to a consumer using different techniques.
6. Production, Productivity & Competitiveness
Do you know the difference between production and productivity? In this lesson, we will discuss production, productivity, and competitiveness, and the critical variables that enhance productivity.
7. Globalization's Impact on Operations & Supply Chain Management
Globalization's impact on operations and supply chain management is multifaceted. In this lesson, we will discuss four impacted areas: procurement and sourcing methods, inventory management, distribution facility locations, and transportation.
8. Leveraging Core Competencies in Operations & Supply Chain Management
Core competencies can be leveraged to develop a competitive advantage in the operations and supply chain areas. In this lesson, you will learn the definition, how they are leveraged and view examples of core competencies.
9. Order Winners & Qualifiers: Difference & Examples
In this lesson you will learn how to differentiate between customers' order winners and qualifiers and explain why this difference is important to developing the operations for a firm.
10. Positioning Strategy: Definition & Examples
Manufacturing and service firms need to find a business area that will allow them to be competitive in the marketplace. In this lesson we will examine different positioning strategies through examples.
11. Strategy Deployment: Definition & Process
Most companies have a strategic vision, but how can a company make sure that it is moving in sync with that vision? In this lesson, we'll examine strategy deployment and how it can help companies align their vision with their day-to-day decisions.
12. The Decision Making Process for Organizations
We will be discussing the formal decision making process for managers. The process will show you how to look at a problem and use a series of steps to address that problem. It is a key element of managerial decision making and one that is very practical for the business environment.
13. Decision Making for Managers: Certainty, Risk & Uncertainty
Making decisions with the most amount of certainty is something managers learn to do over time. In this lesson, we will review how managers work with certainty and risk in order to make informed decisions.
14. Strategic Decisions in Operations & Supply Chain Management
Strategic decisions in operations and supply chain management deal with the top-level, risky and complex issues. Here we'll discuss five areas of strategic decision making, including product development, customers, manufacturing, vendors, and logistics.
15. Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations
Successful managers use decision-making tools to analyze a problem and try to determine the best solution for that problem. Here, we will discuss three main decision-making tools and help you to understand their function and implementation.
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Other chapters within the Business 112: Operations Management course
- Quality in Operations & Supply Chain Management
- Six Sigma & Operations
- Monitoring & Controlling Quality
- Project Management
- Product Design
- Service Design
- Operations Processes & Technology
- Capacity & Facilities Design
- Facility Location Models
- Supply Chain Strategy & Design
- Global Supply Chain Procurement & Distribution
- Inventory Management
- Lean Systems
- Forecasting in Operations Management
- Sales & Operations Planning
- Resource Planning in Operations Management
- Scheduling in Operations Management