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Ch 9: Managing Conflict & Conflict Resolution

About This Chapter

This chapter is a great option for students and professionals who need to learn about conflict management and resolution in business. Work through these lessons and quizzes to get ready for tests, get ahead in a degree program or learn new business concepts.

Managing Conflict & Conflict Resolution - Chapter Summary

You're in the right place if you need to quickly study conflict management and resolution concepts. Our bite-sized video lessons contain important information about workplace conflict, problem solving methods, workplace diversity and conflict response. Each lesson comes with a short quiz to help you check your understanding of key terms. The chapter is accessible at any time that fits your schedule, and you can use any Internet-connected device to study. Our instructors are available to answer your questions, and when you're finished with the chapter, you should be able to:

  • Compare types of workplace conflict
  • Recognize useful workplace conflict resolution techniques and methods
  • Identify workplace conflict sources
  • Understand how management and supervisors approach problem solving
  • Explain the conflict process and importance of conflict resolution
  • Describe the work process and the concept of team conflict
  • Assess cultural differences in terms of conflict response
  • Discuss workplace diversity issues

9 Lessons in Chapter 9: Managing Conflict & Conflict Resolution
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

2. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

3. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Types of Problem Solving Methods in Management and Supervision

4. Types of Problem Solving Methods in Management and Supervision

A big part of management and supervision is solving problems. In this lesson, we'll take a look at a few problem-solving methods that can be used to solve typical problems facing managers and supervisors. A short quiz follows.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

What is the Conflict Process? - Definition and Stages

6. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Team Conflict and the Work Process

7. Team Conflict and the Work Process

Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.

Cultural Differences in Conflict Responses

8. Cultural Differences in Conflict Responses

If you've ever had a disagreement with someone, you know how much of a challenge it can be to resolve it. But what if you had completely different cultural practices? This lesson shows some of those differences.

What is Workforce Diversity? - Definition & Issues

9. What is Workforce Diversity? - Definition & Issues

Workforce diversity is a valuable asset for any business that seeks a competitive advantage in the global economy. Learn about the issues associated with workforce diversity and take a quiz to test your knowledge.

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