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Ch 4: Messages in Business Communication: Help and Review

About This Chapter

The Messages in Business Communication chapter of this Workplace Communications Help and Review course is the simplest way to master creating messages in business communication. This chapter uses simple and fun videos that are about five minutes long, plus lesson quizzes and a chapter exam to ensure students learn the essentials of messages in business communication.

Who's it for?

Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:

  • Students who have fallen behind in understanding persuasive strategies or how to create messages in business communication
  • Students who struggle with learning disabilities or learning differences, including autism and ADHD
  • Students who prefer multiple ways of learning communications (visual or auditory)
  • Students who have missed class time and need to catch up
  • Students who need an efficient way to learn about messages in business communication
  • Students who struggle to understand their teachers
  • Students who attend schools without extra communications learning resources

How it works:

  • Find videos in our course that cover what you need to learn or review.
  • Press play and watch the video lesson.
  • Refer to the video transcripts to reinforce your learning.
  • Test your understanding of each lesson with short quizzes.
  • Verify you're ready by completing the messages in business communication chapter exam.

Why it works:

  • Study Efficiently: Skip what you know, review what you don't.
  • Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
  • Be Ready on Test Day: Use the messages in business communication chapter exam to be prepared.
  • Get Extra Support: Ask our subject-matter experts any question about messages in business communication. They're here to help!
  • Study With Flexibility: Watch videos on any web-ready device.

Students will review:

This chapter helps students review the concepts in a messages in business communication unit of a standard workplace communications course. Topics covered include:

  • The 3-step writing process
  • Strategies for delivering negative messages
  • Types of persuasive messages in the workplace
  • Legal and ethical concerns of persuasive messages
  • Goodwill in business communication

16 Lessons in Chapter 4: Messages in Business Communication: Help and Review
Routine and Positive Messages in the Workplace

1. Routine and Positive Messages in the Workplace

Companies send and receive messages every day via email, voice mail, text and traditional memos. Routine and positive messages are two specific types of communication that are used to help inform, motivate and reward individuals.

The Three Step Writing Process: Plan, Write & Complete

2. The Three Step Writing Process: Plan, Write & Complete

The three step writing process is used to communicate both routine and persuasive messages in the work place. This process involves planning, writing and completing to help you create a finished, written piece.

Goodwill in Business Communication

3. Goodwill in Business Communication

Business messages that offer positive and kind thoughts are goodwill messages. These messages can follow the five Ss of goodwill in order to communicate effectively in the workplace.

Negative Messages in the Workplace: Types & Messaging

4. Negative Messages in the Workplace: Types & Messaging

Bad news, such as employee firings, layoffs and negative reviews, are communicated every day in the workplace. Negative messages can be delivered in two distinct ways through indirect or direct methods. Learn about both methods and more in the lesson.

Strategies for Delivering Negative Messages

5. Strategies for Delivering Negative Messages

It is always difficult to deliver negative messages in the workplace. There are specific strategies that can help determine the most polite, professional and appropriate manner to deliver bad news in business.

Persuasive Messages in the Workplace: Definitions & Types

6. Persuasive Messages in the Workplace: Definitions & Types

In the workplace, a persuasive message occurs when a person attempts to convince an individual or group to take certain specific actions. The two types of persuasive messages in the workplace are sales and marketing, which are utilized to achieve organizational objectives to inform, influence and persuade consumers to buy.

Persuasive Strategies in Business Communication

7. Persuasive Strategies in Business Communication

In today's business workplace, there is a need for individuals to be able to write effective persuasive messages in order to gain a support for action. There are three specific persuasive strategies that individuals can utilize in the workplace.

Legal and Ethical Concerns of Persuasive Messages

8. Legal and Ethical Concerns of Persuasive Messages

Persuasive messages are used to promote, advertise, advocate and inform individuals in the workplace. There are many legal and ethical concerns that need to be addressed when persuasive messages are used in a business environment.

Semantic Noise in Communication: Definition & Examples

9. Semantic Noise in Communication: Definition & Examples

Semantic noise can be a serious roadblock to effective communication. In this lesson, you'll learn about semantic noise and be provided examples. A short quiz follows the lesson to help you reinforce your knowledge.

Communication Climate: Definition & Concept

10. Communication Climate: Definition & Concept

Communication climate refers to the tone of relationships between people who work or live together. This lesson teaches about the types of communication climates and how people behave within them.

Exploratory Research: Definition, Methods & Examples

11. Exploratory Research: Definition, Methods & Examples

In this lesson, you'll learn about a type of research called exploratory research. You'll achieve a general understanding of the topic through the use of examples to define it and how it's used.

What Are Job Boards?

12. What Are Job Boards?

If you have ever looked for a job online, you have probably used a job board. In this lesson, you'll learn what job boards are and take a look at some of the different types. A short quiz follows.

Understanding Body Language: Definition & Signs

13. Understanding Body Language: Definition & Signs

Our body language can be a more effective means of communication than verbal or written language. In this lesson, we'll learn about types of human body language and what they convey to others. Test your knowledge with a short quiz after the lesson.

Communication Skills: Definition & Examples

14. Communication Skills: Definition & Examples

In this lesson you will learn the definition of communication skills and types of communication skills with examples. Following the lesson will be a brief quiz.

Email Retention Law

15. Email Retention Law

Most businesses use email, but not all businesses have an email retention policy. Federal, state and even local laws require businesses to retain certain email communications. This lesson briefly explains email retention law.

Email Retention Policy: Best Practices

16. Email Retention Policy: Best Practices

With email prevalent in so much of our working environment, companies have needed to implement policies in regards to all of those emails. In this lesson we will learn about such policies and some of the best practices to use when implementing them.

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