Certified Bank Teller Exam Overview
The American Bankers Association offers the Certified Bank Teller exam through its website. Candidates must have worked as a bank teller for at least six months and have completed the American Institute of Banking Bank Teller Certificate program, which involves taking a series of courses either in person or online in a self-paced format. To qualify to take the exam, the bank teller must also include one professional reference highlighting experience, sign an ethics statement and complete an application. After getting certified, individuals must pay an annual fee and complete continuing education every three years to maintain their certification. Continuing education may be self-paced or led by an instructor.
Certificate Program Requirements
The American Bank Association Bank Teller Certificate requires the completion of eight courses in person or online. All courses are available online. Individuals learn about the banking industry, including ethics, relationship selling and regulatory compliance. Coursework also focuses on customer service, co-worker relationship, etiquette and client referrals.
According to the American Bankers Association, the exam has a fee and primarily covers teller operations, sales and service, banking basics, ethics and specific business competencies.
This topic makes up 65% of the exam. It covers the teller's role, responsibilities, handling cash, transactions, balancing, services and security.
Sales and Service
This topic makes up 10% of the exam. It covers effective referrals, customer service and relationship selling.
This topic makes up 10% of the exam, as well. It covers the banking system today. There's an emphasis on privacy, security, deposits and equal treatment. Some regulations covered include the USA Patriot Act, the Bank Secrecy Act and other governmental laws related to banking and deposits.
Specific Business Competencies
This section makes up 10% of the exam. It deals with business etiquette, communication, listening skills and dealing with co-workers.
This subject makes up just 5% of the exam. It covers ethical issues for bankers pertaining to dealing with others' money.
Resources & Exam Preparation
The American Institute of Banking has organized a number of textbooks, in-bank training materials and reference materials for those looking to take the bank teller exam. Some subject matter they can choose from includes analyzing financial statements, financial accounting, performance management and economics, among other subjects found on the exam.
Test-takers may purchase material through the American Institute of Banking via the American Bankers Association website. These textbooks and materials often come with online supplements and a DVD that provides the test-taker with a self-paced interactive learning tool.
According to the U.S. Bureau of Labor Statistics (BLS), bank teller employment will shrink by eight percent between 2014 and 2024. Despite this lack of growth, the BLS expects excellent job prospects for tellers due to employee turnover. As of May 2014, the median annual wage of a teller was $25,760 which works out to $12.38 an hour, according to the BLS. The bottom-paid 10% of tellers made $20,070 a year or less, while the top-paid 10% made $35,950 or more.