Many community colleges and universities offer a course or two in concierge training or front desk operations within hospitality or hotel management degree programs. However, there are some technical training institutions and independent organizations that offer certificate programs specifically related to the concierge profession. Participation usually requires a high school diploma or the GED equivalent and a strong interest in customer service and some hospitality experience. These programs typically take one semester to complete.
Most certificate programs for aspiring concierges are designed to train top-tier professionals in the field - those who aspire to work for 5-star hotels or luxury resorts. Such individuals should take advantage of a training program to not only cultivate the utmost customer service and presentation skills but also to learn how to oversee a crew of staff members and handle some basic administration tasks.
A concierge certificate program includes training in the areas of upscale food and beverage management, guest interactions, etiquette, and risk management. Graduates may seek professional certification credentials through the National Concierge Association (NCA). Some years of work experience and passage of an examination are necessary.
Concierge Training Program
A concierge certificate program generally features courses that provide hands-on training in the most practical duties a concierge must perform on a day-to-day basis. Some of these training areas include:
- Concierge etiquette
- Principles of hospitality
- Recommending entertainment and nightlife
- Guest responsibilities
- Concierge ethics
- Front desk management
Employment Outlook and Salary Info
The U.S. Bureau of Labor Statistics (BLS) reported that about 31,200 concierges were employed across the country in 2014 (www.bls.gov). These professionals worked for resorts, condominiums, gated apartment buildings, large-scale hotel chains, and some corporate lobbies. The BLS stated that concierges earned a median annual wage of $29,030 as of May 2015.
The NCA offers certified concierge credentials to members of the association who have worked in the industry for at least three years and who meet professional and ethical criteria. Certification is not strictly required in the career, but it can provide concierges with an additional value when they are seeking employment. Some other for-profit institutions and organizations offer certification as well, but certification from the NCA is the most common.
Concierge certificate programs train students on how to provide guest assistance and oversee the tasks pertaining to overall customer service. Graduates may take optional certification from the NCA or other institutions to improve their work credentials.