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Medical Receptionist Certificate: Program Summary

Learn about medical receptionist certificate programs. Get information on job skills, coursework and continuing education options in addition to employment growth and salary for these professionals.

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Essential Information

Scheduling appointments, greeting patients and verifying insurance information are a few of the many duties typically performed by medical receptionists. Although postsecondary education isn't strictly necessary for aspiring receptionists, completing a medical receptionist certificate program could help individuals learn the proper techniques for this profession. Students learn about administrative duties as they relate to working in a hospital, clinic or physician's office. They learn to provide customer service to patients and visitors, while also interacting with doctors and other clinical and hospital staff.

The program also instructs candidates on medical office software programs and applications, workplace human relations and medical laws and ethics. Externships or internships provide students with real-time experiences working in medical settings. Graduates of a medical receptionist certificate program are prepared for immediate entry-level employment in the healthcare industry.

Educational Prerequisites

Applicants must have high school diplomas or GEDs for admission. Certain coursework in these programs could also require certification in CPR (cardiopulmonary resuscitation) and first aid.

Course Topics

Candidates in this program learn through coursework and hands-on applications. Topics of study may include:

  • Medical office procedures
  • Records management and data entry
  • Computerized touch keyboarding
  • Formatting
  • Medical transcription
  • Hospital administrative policies
  • Medical laws and ethics
  • Medical terminology

Employment Outlook and Salary Info

According to the U.S. Bureau of Labor Statistics (BLS), receptionists and information clerks were expected to see an employment increase of 14% between 2012 and 2022 ( The wide range of tasks performed by receptionists is expected to keep these professionals in demand.

The bureau stated that the industry that employed the highest number of receptionists in May 2013 was physician's offices. The BLS also reported that receptionists and information clerks earned a median annual wage of $26,410 as of May 2013.

Continuing Education Information

Medical receptionists typically earn advancements after they've obtained work experience. They may also pursue associate's or bachelor's degree programs in the medical field to be promoted to administrative positions or other positions within the medical field.

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Source: Bureau of Labor Statistics