Certificate programs for prospective bank tellers instruct students on topics such as financial transactions, sales, compliance, security procedures and customer service. Some programs include paid internships with local financial institutions. The time it takes to earn a certificate can vary from a few weeks to a year. Graduates might be eligible for professional certification as a bank teller. Some program specializations include accounting, fraud prevention, and marketing.
Bank Teller Certificate
Students in bank teller program might participate in role-play scenarios and other hands-on training techniques. They usually learn about fraud prevention, teller duties, loan processing and credit payments. Other coursework might cover:
- Word processing
- Business topics
- Human relations
- Business communications and marketing
- Customer service
Employment Outlook and Salary Information
The U.S. Bureau of Labor Statistics (BLS) reported that bank tellers would see an 8% decline between 2014 and 2024 (www.bls.gov).
The BLS reported that the median annual wage for bank tellers was $26,410 as of May 2015. The top-paying states for tellers were Connecticut, Alaska, Massachusetts, District of Columbia, and Virginia, according to the BLS.
The American Bankers Association's Institute of Certified Bankers (ICB) offers certification for qualified individuals. Applicants for the Certified Bank Teller (CBT) designation must have at least six months of work experience and pass an exam that covers areas such as sales, service, teller operations and ethics (www.aba.com). They also must present a letter of recommendation and sign an ethics statement. Certification must be renewed every three years, which requires completion of six hours of continuing education.
In summary, those interested in becoming a bank teller can complete a bank teller program to receive a certificate. The courses range from accounting all the way to human relations and customer service.