Teller Training Programs, Courses and Requirements
Bank tellers greet customers and process financial transactions like withdrawals and deposits. They also might provide customers with banking product information and use sales tactics to promote bank's services. A high school diploma and cash handling experience are generally all that's required to become a bank teller.
Training Requirements and Recommendations
Banks and credit unions often offer on-the-job training for aspiring bank tellers. Tellers are not required to obtain licensure or certification, although voluntary certification is available.
Tellers should have excellent customer service, sales and communication skills. They should be able to provide banking information upon request and perform various mathematical operations. They also should be comfortable using computer systems to enter, record and print banking information.
Because most employers provide on-the-job training, high school graduates don't generally need to enroll in a postsecondary degree program to become a bank teller. However, bank teller certificate programs are offered by some colleges, and completing a program may increase employment opportunities.
A bank teller certificate program teaches students to interact with customers and perform basic banking duties. Students learn to perform various financial calculations and use computer systems to retrieve financial information for customers. Most programs require 1-3 semesters of study and include courses on the following:
- Principles of banking
- Cash handling
- Financial operations
- Electronic calculations
- Customer service
- Business communications
Most banks require tellers to have at least six months of cash handling, customer service and sales experience. Teller positions with greater responsibilities may require one year of telling experience.
Licenses and Certifications
To demonstrate proficiency in their profession, bank tellers can obtain voluntary certification from the American Banking Association (ABA). The ABA offers certified bank teller (CBT) credentials to tellers with at least six months of telling experience who have completed the American Institute of Banking's (AIB) Bank Teller Certificate program. Tellers also must provide professional references and pass a comprehensive banking exam to become certified.
Workshops and Seminars
On-the-job training programs may include workshops or seminars for newly hired tellers. Workshops often last several hours and cover topics such as financial math skills, customer service strategies and banking sales concepts. AIB also offers online training courses and workshops for tellers looking to gain technical knowledge of the industry.
Additional Professional Development
The ABA offers professional development information for tellers and other banking professionals. Although resources for tellers are minimal, the organization provides plenty of information for tellers looking to obtain higher-level banking careers. The organization provides a database of banking conferences and courses and accredited banking schools. To advance in the banking industry, bank tellers can obtain an associate's or bachelor's degree in finance and pursue careers as personal bankers, loan officers or banking analysts.
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