Banks and credit unions often offer on-the-job training for aspiring bank tellers. Because most employers provide on-the-job training, high school graduates don't generally need to enroll in a postsecondary degree program to enter the profession. However, bank teller certificate programs are offered by some colleges, and completing a program may increase employment opportunities. Voluntary certification is also available to those who work in the field and meet certain requirements.
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Teller Training Certificate Program
A bank teller certificate program teaches students to interact with customers and perform basic banking duties. Students learn to perform various financial calculations and use computer systems to retrieve financial information for customers. Most programs require 1-3 semesters of study and include courses on the following topics:
- Principles of banking
- Cash handling
- Financial operations
- Electronic calculations
- Customer service
- Business communications
Employment Outlook and Salary Information
The BLS states that tellers as of May 2015 make an average income of $26,410 per year. The BLS also states that the job outlook for tellers from 2014 to 2024 is expected to decline 8%.
Continuing Education Information
To demonstrate proficiency in their profession, bank tellers can obtain voluntary certification from the American Banking Association (ABA). The ABA offers certified bank teller (CBT) credentials to tellers with at least six months of telling experience who have completed the American Institute of Banking's (AIB) Bank Teller Certificate program. Tellers also must provide professional references and pass a comprehensive banking exam to become certified.
The ABA offers also professional development information for tellers and other banking professionals. Although resources for tellers are minimal, the organization provides plenty of information for tellers looking to obtain higher-level banking careers. The organization provides a database of banking conferences and courses and accredited banking schools. To advance in the banking industry, bank tellers can obtain an associate's or bachelor's degree in finance and pursue careers as personal bankers, loan officers or banking analysts.
While not required, students with a high school diploma can complete a teller training certificate program (or earn optional certification) to expand their knowledge of the field. These programs address topics like cash handling, financial operations, electronic calculations, and customer service.