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Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.

Question:

Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.

Customer Relationship Management(CRM):

Customer-relationship management is a term that alludes to practices, systems, and innovations that organizations use to oversee and investigate client collaborations and information all through the client lifecycle, with the objective of enhancing client benefit connections and aiding client maintenance and driving deals development. It utilizes information investigation about clients' history with an organization to enhance business associations with clients, explicitly concentrating on client maintenance and eventually driving deals development.

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The merger among Zappos and Amazon has developed the economy size of both those business. Because of the merger, the brand power and activity size of...

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Synergy in Business: Definition & Examples

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Chapter 2 / Lesson 9
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Businesses often try to create synergies because of the advantages they provide. In this lesson, you'll learn what a synergy is and how it works. Some examples will also be provided. You'll also have a chance to take a short quiz.


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