This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization's entire culture.
Customer service refers to the business practice of handling customer problems and engaging with customers to find solutions. The goal of every company is to develop strong rapport with their customers, and this is done through providing excellent customer service. Service may be delivered in-person, over the phone, or through the use of technology.
Answer and Explanation:
There are a number of customer service factors you may choose to highlight.
Here are a few questions to consider as you put together your answer:
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from Principles of Marketing: Help and ReviewChapter 5 / Lesson 8