What is meant by a care token in customer service?

Question:

What is meant by a care token in customer service?

Taking Care of Customers:

Customer service refers to assistance provided to a customer before, during, or after the purchase of a good or service is made. This includes answering a question, addressing a complaint, or refunding a returned item.

Answer and Explanation:

A care token refers to a gesture or act made by a company to retain a customer who has had a bad experience with said company's product, service, or...

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What Is Customer Service? - Definition, Types & Role in Marketing

from Principles of Marketing: Help and Review

Chapter 5 / Lesson 8
1.3M

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