What is meant by a care token in customer service?
Taking Care of Customers:
Customer service refers to assistance provided to a customer before, during, or after the purchase of a good or service is made. This includes answering a question, addressing a complaint, or refunding a returned item.
Answer and Explanation:
A care token refers to a gesture or act made by a company to retain a customer who has had a bad experience with said company's product, service, or...
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from Principles of Marketing: Help and ReviewChapter 5 / Lesson 8