While performing a quality system audit of a potential supplier, you notice that control charts...

Question:

While performing a quality system audit of a potential supplier, you notice that control charts used to monitor a critical process show that process to be unstable. In a later conversation with the plant's quality manager, he tries to assure you that all of his processes are statistically capable of meeting your specifications and that the company would be able to meet your delivery requirements. You should respond by:

1)recommending that the company be added to your list of approved suppliers.

2)beginning negotiations for a suitable price for the product.

3)voicing your concerns for his claims of process capability.

4)both a and b would be suitable responses.

5)immediately purchasing stock in his company.

Process Capability:

Process capability analysis enables managers to assess whether a process is running as intended or is out of control. Control charts show graphically how well a process is performing. Multiple control charts may be needed to ascertain how well the process is performing.

Answer and Explanation:

3)voicing your concerns for his claims of process capability.

Any indication of an out of control process is grounds for great concern....

See full answer below.

Become a Study.com member to unlock this answer! Create your account

View this answer

Learn more about this topic:

Loading...
Process Capability: Definition & Elements

from Business 112: Operations Management

Chapter 4 / Lesson 5
1.1K

Related to this Question

Explore our homework questions and answers library