aPHR Certification Exam Study Guide - Associate Professional in Human Resources

Course Summary

The short and informational lessons in this course address all the topics you can expect to be tested on when sitting for the Associate Professional in Human Resources (aPHR) Certification exam. Use the course to study at your own pace, and reach out to our subject matter experts if you need any help.
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19 chapters in aPHR Certification Exam Study Guide - Associate Professional in Human Resources

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 19)}}
Ch 1. Human Resource Operations {{cp.topicAssetIdToProgress[228539].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Human Resource Management: Definition, Objectives & Responsibilities Score: {{cp.lessonAssetIdToProgress[18571].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18571].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18571].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18571].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Internal Structure of an HR Department Score: {{cp.lessonAssetIdToProgress[18574].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18574].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18574].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18574].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - External Factors Impacting HRM Score: {{cp.lessonAssetIdToProgress[18575].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18575].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18575].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18575].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Employee Classification Score: {{cp.lessonAssetIdToProgress[72286].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72286].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72286].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72286].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Human Resource Management vs. Personnel Management Score: {{cp.lessonAssetIdToProgress[18577].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18577].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18577].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18577].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Aligning HRM and Organizational Strategy Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Role of HR in Organizational Branding Score: {{cp.lessonAssetIdToProgress[72263].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72263].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72263].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72263].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Developing & Maintaining an HR Budget Score: {{cp.lessonAssetIdToProgress[72742].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72742].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72742].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72742].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Human Resource Planning: Definition & Process Score: {{cp.lessonAssetIdToProgress[65257].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65257].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65257].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65257].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Human Resource Policies & Procedures Score: {{cp.lessonAssetIdToProgress[65262].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65262].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65262].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65262].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 19)}}
Ch 2. Human Resource Metrics & Measurement {{cp.topicAssetIdToProgress[78436].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Five Phases of Strategic Human Resource Metrics Analytics Score: {{cp.lessonAssetIdToProgress[78437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78437].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78437].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strategic Human Resource Metrics: Human Capital Score: {{cp.lessonAssetIdToProgress[78438].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78438].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78438].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78438].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Strategic Human Resource Metrics: Recruitment & Hiring Score: {{cp.lessonAssetIdToProgress[78439].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78439].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78439].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78439].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Strategic Human Resource Metrics: Retention & Turnover Score: {{cp.lessonAssetIdToProgress[78440].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78440].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78440].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78440].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Strategic Human Resource Metrics: Labor & Revenues Score: {{cp.lessonAssetIdToProgress[78441].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78441].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78441].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78441].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Strategic Human Resource Metrics: Employee Satisfaction Score: {{cp.lessonAssetIdToProgress[78445].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78445].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78445].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78445].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Strategic Human Resource Metrics: Production & Sales Score: {{cp.lessonAssetIdToProgress[78446].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78446].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78446].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78446].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 19)}}
Ch 3. HR Data Tools & Collection {{cp.topicAssetIdToProgress[228541].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Strategies for Choosing a Data Collection Technique Score: {{cp.lessonAssetIdToProgress[11768].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11768].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[11768].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11768].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - How to Construct Graphs from Data Score: {{cp.lessonAssetIdToProgress[17245].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17245].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17245].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17245].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Application Software for Personal, Enterprise & Workgroup Objectives Score: {{cp.lessonAssetIdToProgress[1738].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1738].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1738].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1738].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Database and Spreadsheet Software: Excel, Access, dBase & Lotus 1-2-3 Score: {{cp.lessonAssetIdToProgress[1742].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1742].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1742].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1742].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Presentation Software & Graphic Suites: Purpose & Examples Score: {{cp.lessonAssetIdToProgress[1741].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1741].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1741].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1741].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 19)}}
Ch 4. Business Records Management {{cp.topicAssetIdToProgress[168915].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Records Management Basics: Terminology & Examples Score: {{cp.lessonAssetIdToProgress[168917].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168917].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[168917].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168917].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Records Management Process in Organizations Score: {{cp.lessonAssetIdToProgress[168919].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168919].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[168919].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168919].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Records Life Cycle: Definition & Stages Score: {{cp.lessonAssetIdToProgress[168921].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168921].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[168921].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168921].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Business Records Classification & Categories Score: {{cp.lessonAssetIdToProgress[168923].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168923].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[168923].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168923].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Physical & Electronic Records Management Score: {{cp.lessonAssetIdToProgress[168925].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168925].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[168925].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168925].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Maintaining Record Confidentiality Score: {{cp.lessonAssetIdToProgress[168927].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168927].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[168927].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[168927].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 19)}}
Ch 5. Technology & Information Systems for Human Resources {{cp.topicAssetIdToProgress[228543].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(5, 19)}}
Ch 6. Job Design & Performance Metrics {{cp.topicAssetIdToProgress[270847].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Job Design: Definition and Purpose Score: {{cp.lessonAssetIdToProgress[10282].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10282].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10282].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10282].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Empowerment and Job Design Score: {{cp.lessonAssetIdToProgress[10287].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10287].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10287].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10287].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Types of Job Redesign: Job Enrichment, Enlargement & Rotation Score: {{cp.lessonAssetIdToProgress[2119].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2119].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2119].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2119].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Reengineering Jobs for Continuous Improvement Score: {{cp.lessonAssetIdToProgress[10289].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10289].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10289].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10289].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Importance of Job Specifications, Job Descriptions, and Position Descriptions Score: {{cp.lessonAssetIdToProgress[19924].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19924].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19924].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19924].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Four Methods of Job Evaluation: Ranking, Classification, Point & Factor Comparison Score: {{cp.lessonAssetIdToProgress[19925].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19925].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19925].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19925].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Analysis & Design in Performance Standardization Score: {{cp.lessonAssetIdToProgress[19926].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19926].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19926].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19926].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(6, 19)}}
Ch 7. Organizational Structure in the Workplace {{cp.topicAssetIdToProgress[223499].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(7, 19)}}
Ch 8. Workplace Communication Techniques {{cp.topicAssetIdToProgress[223503].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Why Communication Matters in the Workplace Score: {{cp.lessonAssetIdToProgress[18907].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18907].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18907].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18907].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Elements of Effective Communication in the Workplace Score: {{cp.lessonAssetIdToProgress[18910].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18910].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18910].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18910].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Communication Process Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Organizational Communication Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Choosing Your Channel of Communication: Oral, Written, Visual & Electronic Score: {{cp.lessonAssetIdToProgress[21113].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21113].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21113].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21113].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[8503].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8503].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8503].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8503].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(8, 19)}}
Ch 9. Hiring, Recruiting & Outsourcing for Human Resources {{cp.topicAssetIdToProgress[228545].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Human Resource Management: Hiring and Staffing Score: {{cp.lessonAssetIdToProgress[2138].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2138].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2138].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2138].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Hiring Process: How Human Resource Managers Recruit and Hire Employees Score: {{cp.lessonAssetIdToProgress[2139].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2139].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2139].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2139].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Using Recruitment Events to Reach Candidates Score: {{cp.lessonAssetIdToProgress[72280].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72280].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72280].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72280].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Internal Recruitment: Definition, Methods & Process Score: {{cp.lessonAssetIdToProgress[7881].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7881].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7881].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7881].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - External Recruitment: Advantages, Disadvantages & Methods Score: {{cp.lessonAssetIdToProgress[7884].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7884].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7884].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7884].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Common Staffing Selection Methods: Definitions, Interview Types, Pros & Cons Score: {{cp.lessonAssetIdToProgress[19561].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19561].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19561].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19561].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Outsourcing Human Resources: Pros & Cons Score: {{cp.lessonAssetIdToProgress[74063].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[74063].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[74063].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[74063].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Abiding by HRM Laws Regarding Recruitment & Selection Score: {{cp.lessonAssetIdToProgress[78407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78407].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78407].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(9, 19)}}
Ch 10. Compensation Systems, Benefits & Incentive Programs {{cp.topicAssetIdToProgress[228547].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Common Compensation Systems: Salary, Hourly, Contractor, Pay-For-Performance Score: {{cp.lessonAssetIdToProgress[18748].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18748].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18748].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18748].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Compensation Equity: Definition & Importance Score: {{cp.lessonAssetIdToProgress[18749].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18749].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18749].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18749].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Mandatory vs. Voluntary Benefits: Definition & Examples Score: {{cp.lessonAssetIdToProgress[18750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18750].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18750].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Insurance & Flexible Benefits for Employees Score: {{cp.lessonAssetIdToProgress[72291].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72291].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72291].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72291].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Retirement Compensation Systems: 401(k) and Pensions Score: {{cp.lessonAssetIdToProgress[18751].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18751].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18751].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18751].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Incentive Compensation Plans: Merit Pay, Piece Rates, Commissions, Bonuses & Skills-Based Score: {{cp.lessonAssetIdToProgress[18752].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18752].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18752].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18752].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Organizational Incentive Programs: Profit Sharing, Gain Sharing, and Employee Stock Ownership Score: {{cp.lessonAssetIdToProgress[18753].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18753].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18753].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18753].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - HR Compensation & Benefits: Definition & Policies Score: {{cp.lessonAssetIdToProgress[65269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65269].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65269].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - ERISA Law: Explanation & Importance Score: {{cp.lessonAssetIdToProgress[15586].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15586].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15586].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15586].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - COBRA: Overview and Importance Score: {{cp.lessonAssetIdToProgress[15589].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15589].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15589].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15589].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Workers' Compensation: Overview and Description Score: {{cp.lessonAssetIdToProgress[15591].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15591].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15591].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15591].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Long-Term & Short-Term Disability Insurance Score: {{cp.lessonAssetIdToProgress[83262].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[83262].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[83262].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[83262].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - How Organizations Promote Work-Life Balance: Definition and Common Practices Score: {{cp.lessonAssetIdToProgress[8278].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8278].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8278].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8278].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(10, 19)}}
Ch 11. Role of HR in Employee Training & Development {{cp.topicAssetIdToProgress[228549].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Assessing Training Needs of an Organization Score: {{cp.lessonAssetIdToProgress[3179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3179].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3179].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is Employee Training? - Benefits, Effects & Importance Score: {{cp.lessonAssetIdToProgress[7518].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7518].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7518].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7518].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Types of Employee Training Programs Score: {{cp.lessonAssetIdToProgress[2141].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2141].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2141].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2141].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - New Hire Orientation: Importance of Training Design & Content Score: {{cp.lessonAssetIdToProgress[20144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20144].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20144].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Methods for Training Employees: Mentoring, On-The-Job & Job Rotation Score: {{cp.lessonAssetIdToProgress[3180].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3180].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3180].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3180].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What Is Career Management and Development? - Definition and Purpose Score: {{cp.lessonAssetIdToProgress[9186].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9186].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9186].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9186].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Performance Management: Definition & Process Score: {{cp.lessonAssetIdToProgress[65260].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65260].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65260].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65260].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Role of HR in Succession Planning Score: {{cp.lessonAssetIdToProgress[72749].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72749].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72749].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72749].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Training Programs: Evaluation Techniques & Metrics Score: {{cp.lessonAssetIdToProgress[161793].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[161793].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[161793].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[161793].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(11, 19)}}
Ch 12. Performance Appraisal in Business Management {{cp.topicAssetIdToProgress[270537].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Performance Appraisals: Benefits and Challenges Score: {{cp.lessonAssetIdToProgress[19268].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19268].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19268].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19268].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Uses of Performance Appraisals: Administrative and Developmental Score: {{cp.lessonAssetIdToProgress[19269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19269].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19269].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Importance of Reliability, Acceptability, Sensitivity & Practicality in Performance Appraisals Score: {{cp.lessonAssetIdToProgress[19270].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19270].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19270].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19270].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Performance Appraisal: Trait, Behavioral & Results Score: {{cp.lessonAssetIdToProgress[19271].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19271].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19271].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19271].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Common Appraisal Methods 1: Critical Incident, Graphic Rating Scale & BARS Score: {{cp.lessonAssetIdToProgress[19272].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19272].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19272].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19272].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Common Appraisal Methods 2: Narratives, Forced Choice & Forced Distribution Score: {{cp.lessonAssetIdToProgress[19273].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19273].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19273].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19273].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Performance Appraisal and 360 Feedback Score: {{cp.lessonAssetIdToProgress[2144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2144].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2144].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What Is Management by Objective? - Defining the MBO Process Score: {{cp.lessonAssetIdToProgress[10192].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10192].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10192].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10192].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Job Dissatisfaction: Causes, Reasons and Employee Responses Score: {{cp.lessonAssetIdToProgress[6995].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6995].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6995].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6995].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(12, 19)}}
Ch 13. Employee Relations & Recognition Programs {{cp.topicAssetIdToProgress[228551].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Employee Relations? - Definition & Concept Score: {{cp.lessonAssetIdToProgress[8521].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8521].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8521].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8521].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Role of HR in Meeting the Needs of Employees Score: {{cp.lessonAssetIdToProgress[161789].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[161789].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[161789].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[161789].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How to Empower Employees & Improve Employee Performance Score: {{cp.lessonAssetIdToProgress[2120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2120].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2120].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Employee Motivation Programs: Incentives and Reward Systems Score: {{cp.lessonAssetIdToProgress[14590].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14590].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14590].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14590].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Reward Systems & Employee Behavior: Intrinsic & Extrinsic Rewards Score: {{cp.lessonAssetIdToProgress[2118].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2118].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2118].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2118].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Financial Rewards for Employees: Definition & Types Score: {{cp.lessonAssetIdToProgress[7484].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7484].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7484].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7484].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Fundamentals of Employee Recognition Programs Score: {{cp.lessonAssetIdToProgress[57846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57846].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57846].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Types of Reward & Recognition Programs Score: {{cp.lessonAssetIdToProgress[57847].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57847].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57847].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57847].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Strategies for Successful Employee Recognition Programs Score: {{cp.lessonAssetIdToProgress[57848].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57848].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57848].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57848].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Benefits of Employee Recognition Programs Score: {{cp.lessonAssetIdToProgress[57844].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57844].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57844].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57844].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Avoiding Common Pitfalls of Employee Recognition Programs Score: {{cp.lessonAssetIdToProgress[57849].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57849].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57849].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57849].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(13, 19)}}
Ch 14. Employee Feedback {{cp.topicAssetIdToProgress[223487].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Employee Feedback Methods: Surveys & Questions Score: {{cp.lessonAssetIdToProgress[158125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[158125].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[158125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[158125].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Employee Surveys: Benefits & Examples Score: {{cp.lessonAssetIdToProgress[11539].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11539].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[11539].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11539].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Employee Salary & Benefit Surveys: Uses & Importance Score: {{cp.lessonAssetIdToProgress[223489].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[223489].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[223489].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[223489].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What Is an Exit Interview? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[7867].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7867].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7867].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7867].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(14, 19)}}
Ch 15. Employee Rights & Employment Law {{cp.topicAssetIdToProgress[223481].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Employee Rights: Employment-At-Will Doctrine & Exceptions Score: {{cp.lessonAssetIdToProgress[17097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17097].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17097].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Equal Employment Opportunity: Title VII Law & Regulations Score: {{cp.lessonAssetIdToProgress[17100].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17100].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17100].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17100].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Equal Employment Opportunity: Title VII Requirements for Managers & Organizations Score: {{cp.lessonAssetIdToProgress[17099].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17099].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17099].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17099].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Equal Employment Opportunity: ADA Law & Regulations Score: {{cp.lessonAssetIdToProgress[15582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15582].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Equal Employment Opportunity: ADEA Law & Regulations Score: {{cp.lessonAssetIdToProgress[15583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15583].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15583].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Equal Employment Opportunity: PDA & Regulations Score: {{cp.lessonAssetIdToProgress[15584].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15584].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15584].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15584].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Worker Adjustment and Retraining Notification (WARN) Act Score: {{cp.lessonAssetIdToProgress[17255].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17255].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17255].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17255].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Labor Relations & Unions: NLRA, Taft-Hartley & the Civil Service Reform Act Score: {{cp.lessonAssetIdToProgress[17103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17103].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17103].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Sexual Harassment and the Hostile Work Environment Score: {{cp.lessonAssetIdToProgress[14591].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14591].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14591].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14591].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Human Resource Management (HRM): Laws & Regulations Score: {{cp.lessonAssetIdToProgress[2142].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2142].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2142].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2142].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(15, 19)}}
Ch 16. Employee Behavior in the Workplace {{cp.topicAssetIdToProgress[228553].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Types of Workplace Harassment: Verbal, Nonverbal, Physical & Visual Score: {{cp.lessonAssetIdToProgress[48958].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48958].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[48958].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48958].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Bullying in the Workplace Score: {{cp.lessonAssetIdToProgress[146643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146643].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[146643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146643].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Abusive Conduct in the Workplace: Definition & Prevention Score: {{cp.lessonAssetIdToProgress[171707].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[171707].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[171707].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[171707].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Absenteeism and Turnover in the Workplace: Definition & Effects Score: {{cp.lessonAssetIdToProgress[26517].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[26517].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[26517].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[26517].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Employee and Workplace Grievances: Definition & Types Score: {{cp.lessonAssetIdToProgress[8746].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8746].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8746].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8746].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Harassment Complaint Procedure for Employees Score: {{cp.lessonAssetIdToProgress[48970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48970].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[48970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48970].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Ensuring Privacy in the Harassment Complaint Process Score: {{cp.lessonAssetIdToProgress[48971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48971].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[48971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48971].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Retaliation in the Workplace: Definition & Laws Score: {{cp.lessonAssetIdToProgress[48973].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48973].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[48973].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[48973].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(16, 19)}}
Ch 17. Employee Discipline & Termination {{cp.topicAssetIdToProgress[223485].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Employee Discipline in the Workplace: Procedures & Principle Score: {{cp.lessonAssetIdToProgress[4970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4970].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[4970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4970].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Written Warnings in the Workplace: Examples & Concept Score: {{cp.lessonAssetIdToProgress[7870].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7870].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7870].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7870].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Common Methods of Employee Discipline: 'Hot Stove' and Progressive Discipline Score: {{cp.lessonAssetIdToProgress[20146].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20146].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20146].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20146].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Terminating an Employee: Process & Best Practices Score: {{cp.lessonAssetIdToProgress[2143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2143].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2143].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Types of Termination: Attrition, Layoffs, Resignation, Retirement & RIF Score: {{cp.lessonAssetIdToProgress[19563].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19563].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19563].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19563].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Types of Internal Organizational Change: Structural, Strategic, People, and Process Score: {{cp.lessonAssetIdToProgress[2064].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2064].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2064].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2064].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Organizational Downsizing: Definition, Strategies & Business Impacts Score: {{cp.lessonAssetIdToProgress[7889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7889].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7889].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(17, 19)}}
Ch 18. Employee Health, Safety & Security {{cp.topicAssetIdToProgress[228555].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Health and Safety Regulations: OSHA Score: {{cp.lessonAssetIdToProgress[17102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17102].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17102].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is HIPAA? - Definition, Requirements & Laws Score: {{cp.lessonAssetIdToProgress[15685].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15685].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15685].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15685].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Safe Working Conditions: Purpose & Concept Score: {{cp.lessonAssetIdToProgress[7888].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7888].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7888].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7888].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Health & Safety Regulations: Protection Requirements & Acceptable Risk Score: {{cp.lessonAssetIdToProgress[25957].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25957].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[25957].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25957].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Employee Rights: Privacy & Safety Score: {{cp.lessonAssetIdToProgress[17098].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17098].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17098].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17098].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Workplace Violence: Trends and Impact on Human Resources Score: {{cp.lessonAssetIdToProgress[20151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20151].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20151].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Injury & Crime Reporting in the Workplace Score: {{cp.lessonAssetIdToProgress[72306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72306].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72306].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Risk Mitigation in Human Resources: Definition & Strategies Score: {{cp.lessonAssetIdToProgress[223495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[223495].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[223495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[223495].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Deterring Business Crime: RICO, False Claims Act, & Sarbanes-Oxley Act Score: {{cp.lessonAssetIdToProgress[13283].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13283].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[13283].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13283].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Computer Security & Threat Prevention for Individuals & Organizations Score: {{cp.lessonAssetIdToProgress[1805].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1805].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1805].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1805].bestScoreQuestions}}  Take Quiz Optional

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