- Course type: Self-paced
- Available Lessons: 9
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Comparing Business-to-Business & Business-to-Customer Approaches
Course SummaryReview the basics of customer service relationship management (CRM) with your employees using the short videos and assessments in this course. This is a quick and entertaining way to teach your employees about CRM technologies, strategies and techniques that will lead to satisfied and repeat customers.
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- Answers and detailed explanations to each question
- Video lessons to explain complicated concepts