Understanding Customer Relationship Management Basics

Course Summary

Review the basics of customer service relationship management (CRM) with your employees using the short videos and assessments in this course. This is a quick and entertaining way to teach your employees about CRM technologies, strategies and techniques that will lead to satisfied and repeat customers.
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2 chapters in Understanding Customer Relationship Management Basics

Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Customer Relationship Strategies & Maintenance {{cp.topicAssetIdToProgress[56359].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Implementing Customer Relationship Management Score: {{cp.lessonAssetIdToProgress[56360].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56360].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56360].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56360].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Customer Relationship Management and Marketing Technology Score: {{cp.lessonAssetIdToProgress[1579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1579].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1579].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Customer Relationship Management: Using CRM to Focus on Customers Score: {{cp.lessonAssetIdToProgress[1773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1773].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1773].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Social Media in Customer Relationship Management Score: {{cp.lessonAssetIdToProgress[56361].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56361].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56361].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56361].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Potential Issues in Customer Relationship Management Score: {{cp.lessonAssetIdToProgress[56362].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56362].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56362].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56362].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Relationship Selling vs. Traditional Methods: Definition and Purpose Score: {{cp.lessonAssetIdToProgress[1581].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1581].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1581].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1581].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Cultivating Long-Term Customer Relationships Score: {{cp.lessonAssetIdToProgress[56363].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56363].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56363].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56363].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on!
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
Understanding Customer Relationship Management Basics
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Ch. 1
Customer Relations in Business
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